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Telehealth I Video Visits

Telehealth helps you manage your health and stay connected to your care team, even when you can't leave your home. MaineHealth uses secure telehealth technology to provide high-quality care to our patients and communities. We offer telehealth video or telephone visits to patients of most outpatient locations across our health system.  

What is a telehealth visit?

A telehealth visit is like a regular health care appointment without having to travel to a doctor’s office. Instead of meeting in person, you’ll speak with a care team member using a phone or computer. Video conferencing technology allows you and your doctor to see each other while you talk. For video visits, you can use your computer, smartphone, or tablet. Just like a regular health care appointment, you can use a telehealth visit to discuss medical concerns, symptoms, get a prescription, a diagnosis, and more.

Frequently Asked Questions

Telehealth may be a helpful option any time, but it is especially important during an infectious disease outbreak. Telehealth protects you – and your health care team – from possibly spreading or getting COVID-19. It can help contain the spread of COVID-19 in our communities and reduce the risk of sick patients having to travel for an office visit.
There are many services that can be provided through telehealth during this time. Your health care providers will work with you to determine if a telehealth visit is right in your situation.
During the COVID-19 pandemic, most insurance companies are covering telehealth visits. However, you should check with your insurance carrier to confirm that telehealth visits are a covered benefit under your plan.
If you do not have access to a camera to do a video visit with your provider, you have the option to do a telephone call with your provider instead.
Right now, MaineHealth uses an app called called Zoom to do telehealth visits. It is very easy to use. See our Zoom User Guide.
MaineHealth uses a version of Zoom that supports your privacy during telehealth visits. This version is designed to meet current federal health care privacy laws (also known as HIPAA). It prevents many of the Zoom security concerns seen in the media over the past few months.