Notice of Nondiscrimination

Discrimination is against the law

MaineHealth organizations meet all applicable federal civil rights laws. MaineHealth organizations do not discriminate on the basis of race, color, national origin, age, disability, sex, religion, sexual orientation or gender identity. MaineHealth organizations do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, religion, sexual orientation or gender identity; or because the individual is unable to pay for healthcare services; or because payment for those services would be made under Medicare, Medicaid, or the Children's Health Insurance Program.

MaineHealth organizations provide:

  1. Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the appropriate Patient Relations Coordinator listed below. 

If you believe a MaineHealth organization has failed to provide these services or discriminated in another way on the basis of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation or gender identity of expression, you can file a grievance by contacting the appropriate Patient Relations Coordinator as listed below:

OrganizationPatient Relations Coordinator
MaineHealthMadison Montgomery
110 Free St.
Portland, ME 04101
Email: madison.montgomery@mainehealth.org
Phone: 207-662-1309
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100
Coastal Healthcare Alliance
(Pen Bay Medical Center and Waldo County General Hospital)
Michelle Jura
6 Glen Cove Dr.
Rockport, ME 04856
Email: michelle.jura@mainehealth.org
Phone: 207-301-8491
TTY: 711 (Maine Relay Service)
Franklin Community Health NetworkDarcy Gray
111 Franklin Health Commons
Farmington, ME 04938
Email: Darcy.gray@mainehealth.org
Phone: 207-779-2227
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100
 LincolnHealthHeather McLeod
35 Miles Street, Damariscotta, ME 04543
Email: heather.mcleod@mainehealth.org
Phone: 207-633-1923
TTY: 711 (Maine Relay Service)
 Maine Behavioral HealthcareJonathan Crimmins
78 Atlantic Place
South Portland, ME 04106
Email: jonathan.crimmins@mainehealth.org
Phone: 207-661-6330
TTY: 711 (Maine Relay Service)
 MaineHealth Care at HomeChris Costello
15 Industrial Park Road
Saco, ME 04072
Email: chris.costello@mainehealth.org
Phone: 207-721-1288
TTY: 711 (Maine Relay Service)
 Maine Medical CenterKatherine Welch
22 Bramhall Street
Portland, ME 04102
Email: katherine.welch@mainehealth.org
Phone: 207-283-7906
TTY: 711 (Maine Relay Service)
 Memorial HospitalLarissa Nattrass
3073 White Mountain Highway
North Conway, NH 03860
Email: larissa.nattrass@mainehealth.org
Phone: 603-452-8454
TTY: 603-356-4988
Mid Coast HospitalKristie Gaines
123 Medical Center Dr, Brunswick, ME 04011
Email: Kristie.gaines@mainehealth.org
Phone: 207-373-6393
TTY: 711 (Maine Relay Service)
 NorDxElizabeth A. Cote
301A U.S. Route 1
Scarborough, ME 04074
Email: elizabeth.cote@mainehealth.org
Phone: 207-396-8561
TTY: 711 (Maine Relay Service)
 Southern Maine Health CareKatherine Welch
1 Medical Center Dr.
Biddeford, ME 04005
Email: katherine.welch@mainehealth.org
Phone: 207-283-7906
TTY: 207-283-7028
 Spring Harbor HospitalJonathan Crimmins
123 Andover Rd,
Westbrook, ME 04092
Email: jonathan.crimmins@mainehealth.org
Phone: 207-661-6330
TTY: 711 (Maine Relay Service)
 Western Maine HealthJudith Allen
181 Main St.
Norway, ME 04268
Email: judith.allen@mainehealth.org
Phone: 207-744-6136
TTY: 207-743-1597

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Compliance Coordinator is available to help you.

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

 

Call for Language Assistance:

MaineHealth Organization 
Franklin Community Health Network207-778-6031
LincolnHealth, Miles Campus207-563-1234
LincolnHealth, St. Andrews Campus207-633-2121
Maine Behavioral Healthcare1-844-292-0111
MaineHealth Care at Home1-844-220-5901
Maine Medical Center207-662-0111
Memorial Hospital603-356-5461 ext. 2120
Mid Coast Hospital207-373-6393
NorDx207-396-7830
Pen Bay Medical Center207-301-8000
Southern Maine Health Care207-283-7662
Spring Harbor Hospital1-844-292-0111
Waldo County General Hospital207-338-2500
Western Maine Health/Stephens Memorial Hospital207-743-5933

ATTENTION: MaineHealth provides free interpreter services. For assistance, please call the MaineHealth organization listed above that is most convenient for you.