Inpatient visitors/escorts are permitted on the Mid Coast Hospital campus between 8 am - 8 pm daily as follows:

• Inpatient/Critical Care: One visitor at a time during visiting hours.
• Pediatrics: Two parents/guardians allowed in all areas at all times.
• Obstetrics: One spouse/coach can be present at all times for labor and delivery admission. One additional visitor at a time during scheduled visiting hours.
• Emergency Department: One family member/caregiver is permitted to accompany patients who are in a private room. Pediatric patients may be accompanied by two parents/guardians. Exceptions may be made for care plan discussions as arranged with the care team or for end of life or as needed for care plan discussions.
• Patients on Palliative Care/Comfort Measures: There may be two visitors at a time for up to two hours/day, with times to be managed by the care team. Family members may present to the hospital for planned meetings with the medical team to discuss goals of care as needed.
• End of Life in Any Inpatient Area: Up to four family members may visit patients likely to expire within 24 hours (all areas), with visit times to be managed by the care team.
• Patients in Isolation for COVID-19 Infection or Being Evaluated for COVID-19 Infection: No visitors except for End of Life.

Outpatient areas:

• Outpatient Surgery and Procedural Areas (Surgical Services, Surgical Suites & Digestive Health Center): Adult patients should arrange for drop-off unless they require special assistance. A family member/caregiver may be invited into the care area near time of discharge to discuss care and assist in discharge. Exceptions can be made in advance for patients who do not live locally. Pediatric patients may be accompanied by two parents/guardians.
• Ambulatory/Diagnostic Areas: Adult patients may have one family member/caregiver join them at ambulatory visits. Pediatric patients may be accompanied by two parents/guardians.
• Prenatal Ultrasounds: Patients having a scheduled prenatal ultrasound may have one family member present for the ultrasound.

Visitors will not be allowed in any units with an active COVID-19 outbreak.

Patient Discharges: Family/caregivers may come in to care area near time of discharge to discuss care and assist in discharge.

Patients Requiring Special Assistance: Patients in any care setting who need help, such as with mobility or communications with the care team about their medical history or care, may be assisted by an adult escort to provide the needed assistance or support if absolutely necessary.

Visitor/Escort Requirements

• All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter our facilities.
• Visitors/escorts must 1) perform hand hygiene prior to entering and upon leaving the patient’s room/care area; and 2) all visitors over age 2 must wear a mask at all times in the facility.\
• Visitors may not go to any locations in the facility other than the room of the patient they are visiting. Hospital café seating is closed to visitors at this time.

In keeping with our mission to provide a healthy and safe environment, all of our campuses are tobacco-free. The tobacco-free policy applies to all patients, visitors, medical staff members, vendors and employees. This means there is no smoking or tobacco use (including electronic cigarettes) allowed in any building, parking area, grounds or parked vehicles.

We are aware that it may be difficult for some individuals to adjust to this tobacco-free policy. However, as a health care organization, our mission is to protect the health of those in our community while promoting a culture of healthy living.

Ready to quit?

Tobacco use is the leading cause of preventable death and disease in the United States. Quitting is the number one thing that you can do to improve your health. That's why we offer free tobacco cessation counseling. Our tobacco treatment specialists will work with you to assess your unique needs and make a personal quit plan. We can teach you about available medications and provide ongoing support and counseling. Call 207-373-6585 to schedule an appointment with one of our tobacco treatment specialists.

You can also call the Maine Tobacco Helpline at 1-800-207-1230 or visit theQuitLink.com.

How to Access Patient Medial Records

• MyChart Patient Portal: MyChart is your personalized, online patient portal. It's the easiest way to stay connected to your secure health information and manage your MaineHealth care. With one simple login, you can request medical records, schedule and manage appointments, message your care team and more. Learn more about MyChart.

• Request Medical Records by Mail: You may also request a copy of your medical records by mail by downloading and completing the MaineHealth Authorization to Release and Disclose Protected Health Information (PHI) form. Once completed, please mail the form to:
  
  Mid Coast Hospital
  Health Information Management, Suite 600
  123 Medical Center Drive
  Brunswick, ME 04011
  
  For more information about completing the form, please view our guidance on How to Complete an Authorization to Release Protected Health Information. For questions or additional assistance, please call 207-373-6277.

The Mid Coast Hospital Auxiliary Gift Shop is located at 123 Medical Center Drive in Brunswick, Maine 04011 inside the hospital main entrance. We are open Monday - Friday 10:30 am to 4:30 pm.

Brighten a Patient's Day with Bedside Gift Delivery

Families and friends may purchase gifts for patients over the phone or walk-in anytime Monday - Friday 10:30 am to 4:30 pm. Gifts are hand-delivered and include:

• Decorative lanterns
• Stuffed animals and plush toys
• Mylar balloons
• Maine books from Islandport Press
• Jewelry, clothing and accessories
• Baby onesies, rattles, soothers and other fun gifts for new babies and their siblings

Call 207-373-6018 for help selecting and sending a gift.

The Mid Coast Hospital Café is located at 123 Medical Center Drive in Brunswick, Maine 04011. Our goal is to provide nutritious & delicious food for Mid Coast Hospital patients, visitors and care team members.

Hours

We are open Monday - Friday 7 am - 6 pm. Order online now >

On Saturdays and Sundays we offer self-check out items, soups and free coffee/tea.

Vending machines are always available.

Contact Us

Call 207-373-6786 to contact us or complete our customer survey.

Billing and Financial Services

• Visit mychart.mainehealth.org to make payment using your MyChart account
• Call MaineHealth Patient Financial Services at 207-887-5100 or toll free at 866-804-2499

Cost Estimates and Pricing

MaineHealth is committed to providing you with transparent pricing information so you can make informed health care decisions. To speak with a patient financial services representative or request an estimate for services, please call 207-887-5100 (toll free 866-804-2499) Monday – Friday, 8 am to 5 pm. You can also visit CompareMaine.orgto learn more.

Feedback

Patient safety and satisfaction are important to us. This means we want you and your family to feel comfortable with and confident about your care. We value your feedback, and we want you to tell us if you have any concerns or complaints. Please report any and all safety concerns to a care team member or contact our Quality and Safety Team at 207-373-6377 or Jayne.Cloutier@mainehealth.org.

Your privacy is a top priority. Learn more about our health information privacy practices, your rights as a patient, information we collect and more.

View patient rights and privacy >

• Be informed about your care. Ask questions and speak up.
• Bring a list of medications to every appointment or hospital visit. If you need assistance making a list, call us at 207-373-6000.
• Ask us to wash our hands, wash your hands, and have visitors wash their hands. Wash frequently and often--always after using the toilet, eating or any contact with a patient.
• Ask your visitors to stay home if they are sick.They can stay in touch via phone or email.
• Tell us if you are scared, hopeless, or do not feel safe during your appointment or hospital stay. We are here to help.
• Please report any and all safety concerns to a care team member or contact our Quality and Safety Team at 207-373-6377 or Jayne.Cloutier@mainehealth.org.