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Billing and Financial Services

We understand that providing high-quality health care to you and your loved ones can be expensive, and we recognize that your health care coverage may not pay all of your bills. At MaineHealth, we provide a number of options that may help you, including our free care program and an interest-free monthly payment plan.

Talk to a patient financial service agent

Do you need to speak with a MaineHealth Patient Financial Services Representative? Financial service representatives are available Monday – Thursday, from 8 am – 6 pm, and on Friday, from 8 am – 5 pm. Call 207-887-5100. If you prefer, fill out our Contact Us form.

Make an online payment now

It's easy to pay online. Click here to pay your bill.

Sign up for a monthly payment plan

We are pleased to offer an easy and affordable interest-free monthly installment plan that allows you to pay on your bill each month. The monthly installment plan is for patients unable to pay their hospital bill in full. A representative will assist you. If your requested monthly payment amount does not meet our guidelines, you will be asked to complete a financial questionnaire To qualify, call the MaineHealth Patient Financial Services Department:

Phone: 207-887-5100

Toll free: 866-804-2499

Paying your bill online

Online payments are easy, safe and secure. They also are convenient. It's easy to make an online payment.

MaineHealth is committed to providing consumers of health care services with pricing information so they may better anticipate and understand their financial responsibilities and be able to make informed health care decisions.

How to request a price estimate

Patient Financial Services can help you with price estimates, quotes and packaged costs for pre-scheduled services at most MaineHealth locations.

You can also visit CompareMaine, NH HealthCost. These sites have more information related to the costs of common medical procedures for patients with or without health insurance.

New federal rules make it easier for patients to understand how much hospital services cost. The Hospital Price Index site provides you with a way to review costs associated with hospital services for specific procedures you may be seeking. Our guide, “Understanding Pricing for Healthcare Services,” explains how to use this site.

You can reach the Hospital Price Index site for each MaineHealth hospital via the links below:

We understand that receiving high-quality health care can be expensive and understanding costs can be complex. We can help you understand these web sites better, answer questions, and may be able to provide you with a more accurate estimate of services.

To reach Patient Financial Services

Call 207-887-5100 or 1-866-804-2499 (toll-free).

Representatives are available:

  • Monday – Thursday: 8:00 am – 6:00 pm
  • Friday: 8:00 am – 5:00 pm

You can also fill out our Contact Us form. A financial services representative will reach out to you soon. 

Public Health Service Act

We support the goal of price transparency, and we fully comply with laws and regulations that require we make our base service charges available. View the service charges of a MaineHealth organization.

Ways to reach us now

The MaineHealth Patient Financial Services Department is here to help you with hospital billing and payments. A customer service representative is available to speak by phone:

Call 207-887-5100 or 1-866-804-2499 (toll-free).

Representatives are available:

  • Monday – Thursday: 8:00 am – 6:00 pm
  • Friday: 8:00 am – 5:00 pm

You can also fill out our Contact Us form. A financial services representative will reach out to you soon. 

Address for bill payments

Mail checks or credit card payments to:

Maine Health Patient Financial Services
PO Box 360430
Pittsburgh, PA 15251-6430

Which methods can I use to pay my bill (check, cash, credit card)?

MaineHealth accepts payments made by cash, check, money order or credit card. We accept Visa, Master Card, Discover Card, American Express and your bank debit card.

Payments may be made:

  • By mail: Use the return envelope that came with your consolidated billing statement to make a payment by check, money order or credit card.
  • By phone: contacting the MaineHealth Patient Financial Services department at 207-887-5100 or toll free at 866-804-2499.

You also can pay in person at any MaineHealth organization's Cashier's Office.

Why am I being billed when I have insurance?

Many insurance companies have benefit levels which the patient must pay. These are deductible, co-pay or co-insurance amounts. If your insurance plan requires you to pay a deductible or co-insurance, the balance will be billed to you. If you have a question about why your insurance company did not pay part of a claim, you should call your health insurance company directly.

When is payment of my bill expected?

Full payment within 30 days of the first consolidated patient statement. The due date is reflected on your statement.

What if I cannot pay my bill in full within 30 days?

We are pleased to offer our patients an interest free monthly installment plan for those patients unable to pay amounts due in full.

If I can’t afford to pay the bill I receive, are there any options?

Your inability to pay for care will never prevent you from receiving medically necessary services. MaineHealth has programs that can assist you with your hospital or physician bill.

If my insurance company has pre-certification, prior approval or notification requirements for specific services, am I responsible for completing this task?

Insurance requirements vary depending upon the insurance company and services provided. To ensure maximum coverage, you should contact the physician rendering the service to ensure the referral or authorization, if required, has been obtained.

What is an Explanation of Benefits (EOB) or Explanation of Payment (EOP)?

These are documents showing a detailed listing of how your insurance company processed your claim or bill. An EOB or EOP is mailed by your insurance company directly to you. If you did not receive an explanation from your insurance company, please contact them directly for this information.

If I have additional questions regarding my bill, who can I call or email?

Please contact our MaineHealth Patient Financial Services department during normal business hours, Monday – Thursday, 8:00 am to 6:00 pm and Friday 8:00 am to 5:00 pm at 207-887-5100 or toll free at 866-804-2499 or you can fill out our contact form.

 

Medicare & Medicaid patients

Our hospitals take Medicare and Medicaid. Know how your benefits work. Details can be found at www.cms.gov.


 

Know your hospital status

Are you receiving in-patient or out-patient care while on Medicare? Your hospital status affects your payment.


 

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