Billing and Financial Services
We understand that health care can be expensive and that your health care insurance may not cover all costs. MaineHealth provides a number of options that may help, including our free care program and an interest-free, monthly payment plan.
Make an online payment
It's easy to pay online. Click here to pay your bill.
Sign up for a monthly payment plan
Our easy, interest-free, monthly installment plan allows you to pay a portion of your balance owed each month. For more information about monthly payment plans, call the MaineHealth Patient Financial Services Department at 207-887-5100 (toll free: 866-804-2499).
Support and Resources
MaineHealth is committed to providing transparent pricing information to help you plan for your financial responsibilities and make informed health care decisions.
Good Faith Estimates and Surprise Billing Protections
- You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost you.
- You are protected from surprise billing. Learn more about balance billing protections.
How to request a price estimate
Patient Financial Services can help you with price estimates, quotes and packaged costs for pre-scheduled services at most MaineHealth locations. You can also visit CompareMaine, NH HealthCost for information about the costs of common medical procedures - with or without health insurance.
Hospital Price Index
New federal rules make it easier for patients to understand how much hospital services cost. The Hospital Price Index site provides you with a way to review costs associated with hospital services for specific procedures you may be seeking. Our guide, “Understanding Pricing for Healthcare Services,” explains how to use this site.
You can reach the Hospital Price Index site for each MaineHealth hospital via the links below:
- Franklin Memorial Hospital
- Maine Medical Center
- Memorial Hospital
- Mid Coast Hospital
- Pen Bay Medical Center
- Southern Maine Health Care
- Spring Harbor Hospital
- Stephens Memorial Hospital
- Waldo County General Hospital
Contact Patient Financial Services
You can also complete our contact form. A financial services representative will reach out to you soon.
Address for bill payments
Mail checks or credit card payments to:
Maine Health Patient Financial Services
PO Box 360430
Pittsburgh, PA 15251-6430
Which methods can I use to pay my bill (check, cash, credit card)?
MaineHealth accepts payments made by cash, check, money order or credit card. We accept Visa, Master Card, Discover Card, American Express and your bank debit card.
Payments may be made:
- By mail: Use the return envelope that came with your consolidated billing statement to make a payment by check, money order or credit card.
- By phone: contacting the MaineHealth Patient Financial Services department at 207-887-5100 or toll free at 866-804-2499.
You also can pay in person at any MaineHealth organization's Cashier's Office.
Why am I being billed when I have insurance?
Many insurance companies have benefit levels which the patient must pay. These are deductible, co-pay or co-insurance amounts. If your insurance plan requires you to pay a deductible or co-insurance, the balance will be billed to you. If you have a question about why your insurance company did not pay part of a claim, you should call your health insurance company directly.
When is payment of my bill expected?
Full payment within 30 days of the first consolidated patient statement. The due date is reflected on your statement.
What if I cannot pay my bill in full within 30 days?
We are pleased to offer our patients an interest free monthly installment plan for those patients unable to pay amounts due in full.
If I can’t afford to pay the bill I receive, are there any options?
Your inability to pay for care will never prevent you from receiving medically necessary services. MaineHealth has programs that can assist you with your hospital or physician bill.
If my insurance company has pre-certification, prior approval or notification requirements for specific services, am I responsible for completing this task?
Insurance requirements vary depending upon the insurance company and services provided. To ensure maximum coverage, you should contact the physician rendering the service to ensure the referral or authorization, if required, has been obtained.
What is an Explanation of Benefits (EOB) or Explanation of Payment (EOP)?
These are documents showing a detailed listing of how your insurance company processed your claim or bill. An EOB or EOP is mailed by your insurance company directly to you. If you did not receive an explanation from your insurance company, please contact them directly for this information.
If I have additional questions regarding my bill, who can I call or email?