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Patients and Visitors

VISITOR POLICY - Effective 10/11/21

All visitors and escorts must:

  1. Perform hand hygiene prior to entering and upon leaving a patient’s room/care area;
  2. Wear a mask at all times in the facility; and
  3. Not go to any locations in the facility other than the room of the patient they are visiting. Hospital cafeterias are closed to visitors.

Visitors/escorts are not permitted on the hospital campus, except the following:

Hospital Inpatient Areas:

  • Pediatrics: Two parents/guardians allowed in all areas, provided space is sufficient to achieve compliance with social distancing
  • Obstetrics: One spouse/coach. Doulas also permitted when the obstetrician is aware of their requested presence and they have been part of the prenatal process.
  • All other inpatient areas including critical care: One visitor daily between 1 pm and 5 pm. Exceptions may be made at the time of unit admission or for care plan discussions.
  • Patients on Palliative Care/Comfort Measures: Two visitors daily, once per day, between 1 pm and 5 pm.
  • End of Life in any inpatient area: Up to four family members may visit patients likely to expire within 24 hours (all areas) – visit times to be managed by the care team.
  • Patients in isolation for COVID-19 infection or being evaluated for COVID-19 infection: No visitors except for end-of-life.
  • Visitors will not be allowed in any units with an active COVID-19 outbreak.

Patient Discharges: Patients will be brought to an appropriate entrance for pick up.

Outpatient Surgery and Procedural Areas: Adult patients should arrange for drop-off and pick-up unless they need special assistance. Exceptions can be made in advance for patients who do not live locally. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.

Emergency Department (ED): One person permitted to accompany patient, provided space is sufficient to achieve compliance with social distancing. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing. Exceptions may be made for care plan discussions as arranged with the care team or for end of life.

Ambulatory/Diagnostic Areas: Adult patients should come alone or arrange for drop-off and pick-up unless they need special assistance. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.

Patients Requiring Special Assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.

All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter hospital facilities.

These restrictions are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions are imposed by order of the MaineHealth President and Chief Medical Officer. 

Patient Safety at Memorial Hospital

Patient and care team safety remain our top priorities during the COVID-19 pandemic. Following are just a few of the ways you will be protected at our facilities:

  • Expanded Hours: Primary care hours in the Mount Washington Rural Health Center have expanded to 7 am - 6 pm Monday through Friday and 9 am to 1 pm on Saturdays. This allows for more time between patients, increased physical distance, and thorough exam rooms cleaning between patients.
  • Almost no Waiting: The need for patient waiting areas has been almost totally eliminated. If you have an appointment, you may be directed to call a phone number when you arrive at the hospital to begin the check-in and screening process. Then, you will either be directed inside for your appointment, or asked to wait briefly in your vehicle.
  • Enhanced Cleaning: Memorial Hospital exam rooms, procedure rooms, and common areas are always frequently cleaned. Now, we are cleaning these areas even more frequently including careful cleaning of exam and procedure rooms after each patient use. Inpatient hospital rooms are also receiving more frequent cleaning.
  • Increased use of Telehealth Services: Some appointments can be completed without the leaving your home or place of work. Telehealth services are great for follow-up visits, medication questions or refills, and other circumstances. Ask your scheduler for information or learn more about telehealth here.
  • Remote Communications: Patients may use their cell phones and access to the Memorial WiFi system for video calls and other online communications. Computer tablets are also available for use in hospital patient rooms and at the Merriman House if needed for video calls with family or clergy. 
  • Increased use of MyChart: MyChart is your electronic connection to Memorial Hospital and MaineHealth. Through the MyChart patient portal, you can schedule an appointment, request medication refills, access lab results, request medical records, and more. Creating a MyChart account is easy. Just select “Sign Up Now." You will need to know your birth date, the last four digits of your social security number, and have a 15-digit activation code from your most recent visit or activation letter. Don’t have an activation code? You can request a code right from the registration page.

How do I get a COVID-19 test at Memorial Hospital?

Except for symptomatic testing performed in the Emergency Department, appointments are required for all COVID-19 tests. Click to learn more about COVID-19 testing at Memorial Hospital.