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Patients and Visitors

Visitation Guidelines - Effective 3/25/22

Memorial Hospital recognizes the importance of family involvement in the healing process. The Hospital also respects the patient’s need for quiet time. Exceptions to these guidelines may be made at the care team’s discretion. Staff will educate visitors about the Hospital Visitor Policy and will monitor compliance of this policy. Changes in the patient’s condition may necessitate modification of these regulations upon the request of the provider or discretion of the Senior Leader, Clinical Manager or Nursing Coordinator.

Memorial Hospital is a Smoke-Free Campus

Visitors must wear a surgical mask at all times while in the building.

Birthing Center

Visitors are welcome from 8 am until 2 pm and 4 pm until 6 pm

  • One (1) partner and one (1) support person may be allowed for labor support.
  • One (1) partner or support person is allowed in the post-partum phase.
  • All others will visit two (2) at a time. Only siblings are allowed under the age of 13. Please consider the emotional health of the child prior to their visit.
  • The hours of 2 pm until 4 pm are set aside as a quiet time for moms and babies.

Medical-Surgical

Visitors are welcome 1-6 pm.

  • Visitors should be checked in at the main entrance
  • Inpatients- no more than two (2) visitors at a time
  • For in-patients with Covid-19 patients, no in person visitors are permitted. The hospital assist in arranging virtual visitation.
  • Critical Care- no more than two (2) visitors at a time
  • End of Life Care (Covid-19 and Non-Covid-19)- no more than four (4) visitors at a time
  • Pediatric patients may have up to two (2) visitors at a time with flexible visitation hours
  • All visitation plans are subject to change and are at the discretion of the patient care team

Emergency Room

  • Each adult patient allowed one (1) visitor. Children under the age of 18 may have two (2) parents or guardians.

Surgical Services

  • One (1) visitor or guardian for adults, two (2) parents or guardians for minors under age 18.
  • Visitation is at the discretion of the provider and clinical care team.

Outpatient Surgery, Procedural Areas, Ambulatory/Diagnostic Areas

  • Patients should come alone or arrange for drop-off and pick-up unless they need special assistance.

All visitors and visit times are at the discretion of the patient care team.

Additional Visitor Information

  • Visitors must be screened at the main entrance and receive a visitor tag.
  • Visitors who have experienced a fever, cough, runny nose, sore throat, skin rash, vomiting or diarrhea in the last 48 hours or who have been diagnosed with an infectious illness within the past 5 days should wait to visit until it is certain they will not expose the patient to more risk of disease.
  • Visitors who are disruptive or disturb patients, staff, or other visitors will be asked to stop the disruptive behavior or be escorted from the premises by Security or Law Enforcement.
  • Visitors may be asked to leave if the patient’s condition requires immediate attention.
  • Visitors should be respectful of Memorial Hospital’s “Smoke Free Campus” policy.
  • Individuals who are visiting from out of town will need to make provisions for their own lodging.
  • Visitors should be mindful to the needs of the other patient in semi-private rooms.

All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter hospital facilities.

All visitors and escorts must:

  1. Perform hand hygiene prior to entering and upon leaving a patient’s room/care area;
  2. Wear a mask at all times in the facility; and
  3. Not go to any locations in the facility other than the room of the patient they are visiting. Hospital cafeterias are closed to visitors.

These visitation safety measures are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These visitation safety measures are imposed by order of the MaineHealth President and Chief Medical Officer. 

Patient Safety at Memorial Hospital

Patient and care team safety remain our top priorities during the COVID-19 pandemic. Following are just a few of the ways you will be protected at our facilities:

  • Expanded Hours: Primary care hours in the Mount Washington Rural Health Center have expanded to 7 am - 6 pm Monday through Friday and 9 am to 1 pm on Saturdays. This allows for more time between patients, increased physical distance, and thorough exam rooms cleaning between patients.
  • Almost no Waiting: The need for patient waiting areas has been almost totally eliminated. If you have an appointment, you may be directed to call a phone number when you arrive at the hospital to begin the check-in and screening process. Then, you will either be directed inside for your appointment, or asked to wait briefly in your vehicle.
  • Enhanced Cleaning: Memorial Hospital exam rooms, procedure rooms, and common areas are always frequently cleaned. Now, we are cleaning these areas even more frequently including careful cleaning of exam and procedure rooms after each patient use. Inpatient hospital rooms are also receiving more frequent cleaning.
  • Increased use of Telehealth Services: Some appointments can be completed without the leaving your home or place of work. Telehealth services are great for follow-up visits, medication questions or refills, and other circumstances. Ask your scheduler for information or learn more about telehealth here.
  • Remote Communications: Patients may use their cell phones and access to the Memorial WiFi system for video calls and other online communications. Computer tablets are also available for use in hospital patient rooms and at the Merriman House if needed for video calls with family or clergy. 
  • Increased use of MyChart: MyChart is your electronic connection to Memorial Hospital and MaineHealth. Through the MyChart patient portal, you can schedule an appointment, request medication refills, access lab results, request medical records, and more. Creating a MyChart account is easy. Just select “Sign Up Now." You will need to know your birth date, the last four digits of your social security number, and have a 15-digit activation code from your most recent visit or activation letter. Don’t have an activation code? You can request a code right from the registration page.

How do I get a COVID-19 test at Memorial Hospital?

Except for symptomatic testing performed in the Emergency Department, appointments are required for all COVID-19 tests. Click to learn more about COVID-19 testing at Memorial Hospital.