Billing and Financial Services
How do I ask a question about a MaineHealth bill?
Send a message to Customer Service in MyChart, or call 1-866-804-2499 (toll-free) Monday - Friday, 8 am – 4:30 pm.
Who can I talk to about financial assistance?
Visit our financial assistance page for information, resources and application instructions.
Does MaineHealth accept my insurance?
The MaineHealth network includes many different providers who accept different insurance plans. Please contact your provider’s office directly for more information.
Some MaineHealth Urgent Care locations may be out-of-network, even if your insurance is accepted at other MaineHealth locations. Ask your insurance provider about specific benefits and costs for the location you plan to visit.
Careers
What jobs are available at MaineHealth?
View open positions and apply to join one of the best health care teams in the nation.
Medical Records
How do I get a copy of my medical records?
The fastest and easiest way to submit a request is through MyChart, the MaineHealth patient portal. Please visit our medical records page for instructions.
How do I correct an error in my medical records?
Please contact your provider’s office to request a correction.
MyChart
Can I get help with using MyChart?
For technical support, call the MyChart Help Desk at 855-255-2300 or review our MyChart Access Guide.
Providers
How do I find a new primary care doctor or specialist?
Use our provider directory to search by provider name, service, location or specialty. Try the filter tool to narrow your search. You may also contact a provider’s office directly to ask whether they are accepting new patients or, contact your local hospital or medical center:
| MaineHealth Maine Medical Center Portland - Portland, ME | 207-662-0375 |
| MaineHealth Maine Medical Center Biddeford/Sanford - Biddeford and Sanford, ME | 866-436-6168 |
| MaineHealth Waldo Hospital - Belfast, ME | 207-505-4027 |
| MaineHealth Franklin Hospital - Farmington, ME | 800-450-2075 |
| MaineHealth Stephens Hospital - Norway, ME | 207-744-6444 |
| MaineHealth Memorial Hospital - North Conway, NH | 603-356-5472 |
| MaineHealth Pen Bay Hospital - Rockport, ME | 207-301-8200 |
| MaineHealth Mid Coast Hospital - Brunswick, ME | 207-373-6033 |
| MaineHealth Lincoln Hospital - Damariscotta and Boothbay Harbor, ME | Visit Page |
How do I schedule an appointment?
You may schedule an appointment through MyChart or by calling your provider’s office directly.
How do I change or cancel an appointment?
Please call your provider’s office if you need to cancel or reschedule an appointment.
Who can answer my medical question?
The MaineHealth health library is a trusted source of general health information. For specific questions about your health condition or treatment plan, please call your provider’s office directly.
Where can I find my test results?
Most test results will be available in your MyChart account. View our MyChart Access Guide to learn how to sign up. Please call your provider’s office directly with questions about your test results.
Vaccination
How do I get my flu or COVID-19 vaccine?
MaineHealth primary care patients may schedule flu and COVID-19 vaccination appointments through MyChart, the MaineHealth patient portal. Please call your primary care provider's office to schedule an appointment if you don't have MyChart account. You can also visit a community vaccine clinic. View locations near you.
Please contact your primary care provider’s office to talk about making an appointment for other vaccine types.