Patients & Visitors

NEW VISITOR RESTRICTIONS: To help prevent further community spread of COVID-19, we have implemented temporary visitor restrictions. As of Dec. 4, no visitors are allowed in adult critical care and inpatient areas, except as needed for care plan discussions at the time of admission or as arranged with the care team. Emergency Department: Visitors are not allowed to wait in the ED. We do this for the safety of our patients and care team members. Other restrictions also apply. See New Visitor Rules ›

HOLIDAY HOURS: SMHC offices, lab, radiology department and walk-in care centers (temporarily COVID-19 & respiratory care centers only) are closed on 11/26 with modified hours on 11/25 and 11/27. Emergency Department and hospitals/medical centers are open 24/7. View Holiday Hours >

Dear SMHC Patient:

Nate Howell, CEO Being in the hospital, whether for a day-surgery procedure or an overnight stay, can be a stressful time for patients and their loved ones. Thank you for putting your trust in Southern Maine Health Care (SMHC); we are honored you have chosen us for your healthcare needs. Please be assured that at SMHC your well-being, safety and comfort are our top priority.

We believe that good communication is the key to your comfort and recovery; therefore we have put together the information in this Patient Resources section of the website to provide helpful information for you and your loved ones. From understanding your rights as a patient to how obtain a copy of your medical records, you should be able to find the answers to many of your questions in this section about being a patient at SMHC. However, if you have additional questions, please feel free to ask any member of our staff, we are all here to assist you.

SMHC employees strive to give our patients excellent care, every time. After your visit, please let us know about your experience. We appreciate the feedback and will respond to questions or concerns within one (1) business day. You can reach us in the following ways.

Email:
info@smhc.org

Phone:
Patient Relations Specialist/Care Line: 207-283-7906 or 207-283-7662
Main number: 207-283-7000

Mail:
Southern Maine Health Care
1 Medical Center Drive
PO Box 626
Biddeford, ME 04005

Thank you for choosing SMHC; you are in good, caring hands.

Nate Howell, President