Skip to main content

Federal arbitrator in Indiana rules against Anthem practices that are similar to insurer’s disputed approach in Maine

April 20, 2022

PORTLAND, Maine – In a dispute with similarities to concerns raised about Anthem in Maine, a federal arbitrator in Indiana found that the health insurer breached its contracts with 11 hospitals and ordered it to pay back claims of $4.5 million.

The ruling is another example of Anthem’s conduct being called into question. Last month, the state of Georgia leveled a $5 million fine against Anthem for illegal practices that were harmful to its policy holders. Over the last three years, Anthem has been embroiled in public disputes with at least 17 hospitals across the country.

Similar issues here in Maine prompted MaineHealth to announce on April 6 that it would remove Maine Medical Center from the Anthem network beginning in 2023. So as to minimize disruption while dealing with the worst of Anthem’s practices, MaineHealth has said its other hospitals and the providers in its system-wide medical group would remain in the Anthem network.

Anthem continues to deny claims and prior authorizations for coverage at an excessive rate, creating stress for MaineHealth’s patients and their caregivers. Across Maine it has failed to pay claims to hospitals and independent providers totaling more than $100 million. Similar to its behavior in Indiana, it continues to create new policies unilaterally so as to reduce payments to providers below contractually agreed upon rates.

The situation in Indianapolis is related to claims for emergency medicine, where 11 hospitals said Anthem’s practices adversely impacted between 60 percent and 70 percent of thousands of ER claims submitted between January 2017 and May 2020. Anthem has been fighting the charges of unfair dealing for five years. On Friday, a federal arbitrator sided with the hospitals, awarding them $4.5 million.

Under the rationale of the arbitrator’s decision, however, the Indiana hospitals have said they could claim at least another $12 million from Anthem for additional claims not paid in full according to the terms of their contracts, an amount they’ve said is growing by the day.

“From our perspective, this is a chronic situation with Anthem, not only in Indiana, but in other parts of the country,” said Alan Lash, a partner at Lash & Goldberg LLP in Miami, Fla., who is representing the Indiana hospitals, in comments to the Indianapolis Business Journal.

During many months of discussions with MaineHealth about the insurer’s unfair practices, Anthem has so far declined to change those practices, and the two parties remain in mediation with little progress. Given this, MaineHealth made the decision to remove Maine Medical Center from the Anthem network, delaying the effective date until January of 2023 so patients and their employers would have time to adjust.

When the matter became public, Anthem resorted to taking excerpts from hospital billing details out of context in an effort to paint a deceptive picture of Maine Medical Center’s overall charges for services. Hospital billing generally is highly complex with overhead costs often folded into charges for individual items. In its disputes across the country, Anthem has used this complexity to make unsupported claims about overcharging.

While Anthem is telling its subscribers it expects to resolve its issues with MaineHealth, at this time, there has been no indication from Anthem that it is prepared to change its business practices in a way that would that would cause MaineHealth to reconsider its decision to remove Maine Medical Center from Anthem’s network in 2023. Also, to date, Anthem has provided no information to MaineHealth as to how it plans help patients transition once Maine Medical Center leaves its network in 2023, something MaineHealth has formally asked that it do.

###

About MaineHealth:

MaineHealth is a not-for-profit integrated health system whose vision is, “Working together so our communities are the healthiest in America.” It consists of nine local hospital systems, a comprehensive behavioral healthcare network, diagnostic services, home health agencies, and more than 1,500 employed and independent physicians working together through the MaineHealth Medical Group. With approximately 22,000 employees, MaineHealth provides preventive care, diagnosis and treatment to 1.1 million residents in Maine and New Hampshire. It includes Franklin Memorial Hospital/Franklin Community Health Network in Farmington, LincolnHealth in Damariscotta and Boothbay Harbor, Maine Behavioral Healthcare in South Portland, MaineHealth Care at Home in Saco, Maine Medical Center in Portland, Memorial Hospital in North Conway, N.H., Mid Coast-Parkview Health in Brunswick, NorDx in Scarborough, Pen Bay Medical Center and Waldo County General Hospital in Rockport and Belfast, Southern Maine Health Care in Biddeford and Sanford, Spring Harbor Hospital in Westbrook and Stephens Memorial Hospital/Western Maine Health Care in Norway. MaineHealth Affiliates include Maine General Health in Augusta and Waterville, New England Rehabilitation Hospital in Portland and St. Mary's Regional Medical Center in Lewiston. It is also a significant stakeholder in the MaineHealth Accountable Care Organization in Portland.

News from Around MaineHealth

View All
Kennebunk Walk-In Care Reopening
Will be open for Urgent Care needs Monday – Friday, 8:00am to 4:30pm. No appointment needed.
MaineHealth to Open Food Pantry in Former Greyhound Station
The project is supported in part by a generous $100,000 donation by Former Maine Speaker of the House and U.S. Senate Candidate Sara Gideon.
Southern Maine Health Care Nationally Recognized with an ‘A’ for safety
This recognition marks the 9th consecutive ‘A’ for Southern Maine Health Care.
MMC is Recognized with an 'A" for Safety
The Leapfrog group has given Maine Medical Center an ‘A’ in its hospital safety grade for a 4th consecutive grading period.
First Medical Assistant Cohort Completes Coursework
Students participated in a credit-bearing apprenticeship program aimed at filling open positions at Memorial’s primary care practices.
Maine Track Celebration Honors Class of 2022
This marks the 14th year of the Maine Track partnership between Maine Medical Center and Tufts Medical School
MMCRI Vector-Borne Disease Lab Showcases Research Ahead of Lyme Disease Awareness Month
Scientists at MMCRI are studying tick-borne illnesses and how climate change is increasing the number of ticks in Maine
Maine Medical Center opens to additional visitors for non-COVID patients
Beginning Friday, April 22, adult inpatients will be allowed multiple visitors a day, and minors under 18 also are allowed to visit.
Memorial financial assistance programs live on through MaineHealth Access to Care
In 2021, Memorial’s Access to Care team helped almost 2,000 people in NH and ME through their various programs, worked with more than 225 residents to complete prescription assistance applications totaling $2.5 million, and guided more than 500 people through Medicaid or Affordable Care Act application processes.
Federal arbitrator in Indiana rules against Anthem practices that are similar to insurer’s disputed approach in Maine
The problems that led MaineHealth to remove its flagship hospital from the Anthem network starting in 2023 have created controversy across the country.