Notice of Nondiscrimination
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Discrimination is against the law
MaineHealth organizations meet all applicable federal civil rights laws. MaineHealth organizations do not discriminate on the basis of race, color, national origin, age, disability, sex, religion, sexual orientation or gender identity. MaineHealth organizations do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, religion, sexual orientation or gender identity; or because the individual is unable to pay for healthcare services; or because payment for those services would be made under Medicare, Medicaid, or the Children's Health Insurance Program.
MaineHealth organizations provide:
- Free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the appropriate Compliance Coordinator listed below.
If you believe a MaineHealth organization has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by contacting the appropriate Compliance Coordinator as listed below:
Organization | Compliance Coordinator |
---|---|
MaineHealth |
Mark Grandonico |
Coastal Healthcare Alliance (Pen Bay Medical Center and Waldo County General Hospital) |
Ann Hollyday |
Franklin Community Health Network |
Mark Grandonico |
LincolnHealth |
Mark Grandonico |
Maine Behavioral Healthcare |
Ann Hollyday |
MaineHealth Care at Home |
Kathi-Anne Fortin |
Maine Medical Center | Natasha Bartlett, RN 22 Bramhall Street Portland, ME 04102 Email: natasha.bartlett@mainehealth.org Phone: 207-662-6510 TTY: 711 (Maine Relay Service) Fax: 207-662-4610 |
Memorial Hospital | Patient Advocate 3073 White Mountain Highway North Conway, NH 03860 Email: karen.greenlaw@mainehealth.org Phone: 603-356-0642 TTY: 603-356-4988 Fax: 603-356-4993 |
NorDx | Patricia Andrews 301A U.S. Route 1 Scarborough, ME 04074 Email: patricia.andrews@mainehealth.org Phone: 207-396-7814 TTY: 711 (Maine Relay Service) Fax: 207-661-8014 |
Southern Maine Health Care | Patricia Kasmarek 1 Medical Center Dr. Biddeford, ME 04005 Email: patricia.kasmarek@mainehealth.org Phone: 207-283-7337 TTY: 207-283-7028 Fax: 207-283-7028 |
Spring Harbor Hospital | Ann Hollyday 123 Andover Rd, Westbrook, ME 04092 Email: ann.hollyday@mainehealth.org Phone: 207-301-8260 |
Western Maine Health | Martha Holden 181 Main St. Norway, ME 04268 Email: martha.holden@mainehealth.org Phone: 207-744-6136 TTY: 207-743-1597 Fax: 207-743-1566 |
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Compliance Coordinator is available to help you.
You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Call for Language Assistance:
MaineHealth Organization | |
---|---|
Franklin Community Health Network | 207-778-6031 |
LincolnHealth, Miles Campus | 207-563-1234 |
LincolnHealth, St. Andrews Campus | 207-633-2121 |
Maine Behavioral Healthcare | 1-844-292-0111 |
MaineHealth Care at Home | 1-844-220-5901 |
Maine Medical Center | 207-662-0111 (TTY: 711) |
Memorial Hospital | 603-356-5461 ext. 2120 |
NorDx | 207-396-7830 |
Pen Bay Medical Center | 207-301-8000 |
Southern Maine Health Care | 207-283-7662 (TTY: 207-283-7028) |
Spring Harbor Hospital | 1-844-292-0111 |
Waldo County General Hospital | 207-338-2500 |
Western Maine Health/Stephens Memorial Hospital | 207-743-5933 |