Notice of Nondiscrimination

Discrimination is against the law

MaineHealth organizations meet all applicable federal civil rights laws. MaineHealth organizations do not discriminate on the basis of race, color, national origin, age, disability, sex, religion, sexual orientation or gender identity. MaineHealth organizations do not exclude people or treat them differently because of race, color, national origin, age, disability, sex, religion, sexual orientation or gender identity; or because the individual is unable to pay for healthcare services; or because payment for those services would be made under Medicare, Medicaid, or the Children's Health Insurance Program.

MaineHealth organizations provide:

  1. Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the appropriate Compliance Coordinator listed below. 

If you believe a MaineHealth organization has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by contacting the appropriate Compliance Coordinator as listed below:

OrganizationCompliance Coordinator
MaineHealthMark Grandonico
110 Free St.
Portland, ME 04101
Email: mark.grandonico@mainehealth.org
Phone: 207-661-7103
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100
Coastal Healthcare Alliance
(Pen Bay Medical Center and Waldo County General Hospital)
Ann Hollyday
6 Glen Cove Dr.
Rockport, ME 04856
Email: ann.hollyday@mainehealth.org
Phone: 207-301-8260
Franklin Community Health NetworkMark Grandonico
111 Franklin Health Commons
Farmington, ME 04938
Email: mark.grandonico@mainehealth.org
Phone: 207-661-7103
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100
 LincolnHealthMark Grandonico
111 Franklin Health Commons
Farmington, ME 04938
Email: mark.grandonico@mainehealth.org
Phone: 207-661-7103
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100
 Maine Behavioral HealthcareAnn Hollyday
78 Atlantic Place
South Portland, ME 04106
Email: ann.hollyday@mainehealth.org
Phone: 207-301-8260
 MaineHealth Care at HomeKathi-Anne Fortin
15 Industrial Park Road
Saco, ME 04072
Email: kathi-anne.fortin@mainehealth.org
Phone: 207-661-3930
TTY: 1-877-297-3428
Fax: 207-282-4148
 Maine Medical CenterNatasha Bartlett, RN
22 Bramhall Street
Portland, ME 04102
Email: natasha.bartlett@mainehealth.org
Phone: 207-662-6510
TTY: 711 (Maine Relay Service)
Fax: 207-662-4610
 Memorial HospitalPatient Advocate
3073 White Mountain Highway
North Conway, NH 03860
Email: karen.greenlaw@mainehealth.org
Phone: 603-356-0642
TTY: 603-356-4988
Fax: 603-356-4993
 NorDxPatricia Andrews
301A U.S. Route 1
Scarborough, ME 04074
Email: patricia.andrews@mainehealth.org
Phone: 207-396-7814
TTY: 711 (Maine Relay Service)
Fax: 207-661-8014
 Southern Maine Health CarePatricia Kasmarek
1 Medical Center Dr.
Biddeford, ME 04005
Email: patricia.kasmarek@mainehealth.org
Phone: 207-283-7337
TTY: 207-283-7028
Fax: 207-283-7028
 Spring Harbor HospitalAnn Hollyday
123 Andover Rd,
Westbrook, ME 04092
Email: ann.hollyday@mainehealth.org
Phone: 207-301-8260
 Western Maine HealthMartha Holden
181 Main St.
Norway, ME 04268
Email: martha.holden@mainehealth.org
Phone: 207-744-6136
TTY: 207-743-1597
Fax: 207-743-1566

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Compliance Coordinator is available to help you.

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

 

Call for Language Assistance:

MaineHealth Organization 
Franklin Community Health Network207-778-6031
LincolnHealth, Miles Campus207-563-1234
LincolnHealth, St. Andrews Campus207-633-2121
Maine Behavioral Healthcare1-844-292-0111
MaineHealth Care at Home1-844-220-5901
Maine Medical Center207-662-0111 (TTY: 711)
Memorial Hospital603-356-5461 ext. 2120
NorDx207-396-7830
Pen Bay Medical Center207-301-8000
Southern Maine Health Care207-283-7662 (TTY: 207-283-7028)
Spring Harbor Hospital1-844-292-0111
Waldo County General Hospital207-338-2500
Western Maine Health/Stephens Memorial Hospital207-743-5933

ATTENTION: MaineHealth provides free interpreter services. For assistance, please call the MaineHealth organization listed above that is most convenient for you.