Memorial Hospital

Patient Billing

Memorial Hospital's Department of Patient Financial Services bills for the technical services and procedures performed at the hospital. Examples of these services are lab work, imaging services, chemotherapy, rehabilitation services, inpatient and outpatient room services. 

Pay Online

Online bill payment is available. Click on "pay online" to learn more or make a payment.

Contact Us

For billing questions and concerns please call MaineHealth Billing and Financial Services at 866-804-2499.

Cost Estimates & Pricing Information

Memorial Hospital is committed to providing patients and families with the pricing information needed to make informed healthcare decisions. Transparent pricing information to help you plan for your financial responsibilities and make informed health care decisions.

Request a price estimate: Contact our financial services team for price estimates, quotes and packaged costs at most MaineHealth locations. You can also visit CompareMaine and NH HealthCost to learn about the costs of common medical procedures. 

Financial Assistance Programs

Memorial Hospital and its affiliated physician practices offer many financial assistance and referral programs to ensure that cost will not be a barrier to anyone in our community getting the health care services they need.

If payment of your health care expenses could create a financial hardship for you, our staff offers assistance for individuals finding sources to pay for their hospital or medication bills through government assistance programs, including ACA programs. For more information, please call:

  • Coverage Case Manager at 603-356-5461, ext. 2705
  • Med-Access Office (for prescription Medication Programs) at 603-356-5461 ext. 2503.

Making Payments

We know that health care costs can come up unexpectedly. Whether or not you are insured, whether or not you qualify for financial assistance, we understand that you may have difficulty paying your healthcare costs in full at the time of service or in one lump sum. We are happy to work with any patient to set up a payment plan. 

Memorial Hospital also participates in several statewide assistance programs. Please inquire regarding your eligibility for these programs:

  • NH Health Access Network
  • NH Medication Bridge

Click here to pay your bill online.

Other Important Information

Bills from Other Providers of Services
You may also receive separate bills from other providers of professional services. Examples of these services are x-ray interpretation, pathology interpretation, surgeon and anesthesiology services, as well as physician office visits. You will need to contact those providers directly if you have any questions.

Insurance
The hospital will bill your insurance carrier directly for services incurred in the hospital. You are responsible for all patient co-pays and deductibles. You will be billed directly for those amounts or requested to pay them at the time of service. If you have any questions regarding insurance coverage, please contact your insurance provider directly. Your insurance provider will be able to tell you if they cover a specific treatment or procedure.

Procedures Not Covered by Insurance
If you have a non-covered procedure or do not have health care coverage, please contact our Self Pay Patient Accounting Representatives to arrange for payment or estimate for the cost of those procedures.

Pre-certification or Prior Authorization
Many health insurance plans have pre-certification or prior authorization requirements for specific services. Information about these requirements is usually listed on the back of your health care insurance card. Please refer to your card, your benefits handbook or contact the customer service section of your health plan to inquire about your responsibility to complete these requirements.

Referrals
A referral is permission from your Primary Care Provider to seek specialty care. Most managed care insurance plans require a referral. Things to remember about a referral:

  • Be certain the referral is for a service covered by you health plan.
  • The referral should be to a provider within your health plan.
  • Check for limitations on the referral. For example, number of visits allowed and expiration date.
  • Contact your PCP about a referral, prior to your appointment.

Latest News

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Memorial Hospital Selects New President

Bradley J. Chapman, an experienced community hospital leader from Pennsylvania, has been selected as the next president of Memorial Hospital in North Conway, N.H.

Memorial Orthopedics and Sports Medicine Expands with New Building, New Providers

With two new surgeons joining the Memorial Hospital orthopedics and sports medicine practice, patients from the Mt Washington Valley have additional opportunities for advanced orthopedic care without having to travel long distances.

Update on changes to MaineHealth locations due to Lewiston incident

Learn about impacts to MaineHealth locations due to recent events in Lewiston, Maine.

October 26 Statement from MaineHealth on Lewiston Shooting

On Oct. 25, Central Maine Medical Center (CMMC) transferred one patient injured in the Lewiston shootings to Maine Medical Center (MMC). That patient has since been discharged.