Memorial Hospital is a not-for-profit, 25-bed, critical access hospital in North Conway, NH. We are part of MaineHealth. Hospital services include a 24-hour emergency department, surgery center, clinical laboratory, primary/specialty care practices, wellness programs, imaging services, cardiopulmonary care, family birthing center, oncology, chemotherapy and infusion services. Additional Memorial facilities include The Merriman House nursing home - providing senior care services in a comfortable, home-like setting.
Patient Rights & Privacy
Commitment to Quality
Memorial Hospital’s quality program methodically measures the performance of the hospital system and identifies opportunities for improvement. We apply a standardized approach to prioritizing opportunities for improvement. There is continuous activity throughout the hospital focused on improving the quality of care and service we provide to our community.
Every department participates in quality improvement activities and identifies its key processes, develops metrics for them, identifies comparable bench-marking information and then uses analysis to identify opportunities for improvement. The metrics can be the commonly recognized quality improvement indicators that are widely available. As each department prioritizes its quality improvement opportunities, it continuously plans and executes interventions aimed at improving the performance of the process.
Patient Experience Scores
Memorial Hospital conducts extensive and on-going patient experience surveying through National Research Corporation (NRC). Patients complete surveys after visiting the hospital or its practices. Based on these surveys, NRC not only measures patient experience, they also provide comprehensive improvement solutions based on evidence-based best practice recommendations. This process allows for quality improvement and helps providers and our practices achieve successful patient-centered care environments. It is based on the belief that measuring behaviors improves outcomes.
Hospital Compare Scores
Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use this site to find hospitals and compare the quality of their care. The site lets you select up to 3 hospitals to compare key quality measures in one simple chart, including timeliness of care, re-admissions, complications and more. It also includes (Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, a national survey that asks patients about their experiences during a recent hospital stay. The information on Hospital Compare can help you make decisions about where you get your health care. It also encourages hospitals to improve the quality of care they provide Learn more about hospital quality data.
Nursing Home Compare Scores
Nursing Home Compare is similar to Hospital Compare, but for nursing homes. Memorial Hospital is home to the Merriman House nursing home, a 45 bed intermediate care facility. Nursing Home Compare has detailed information about every Medicare and Medicaid-certified nursing home in the country. States may collect and post additional information.