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Patients & Visitors

Whether you are a patient or a visitor, we want your Maine Medical Center experience to be as pleasant as possible. The information below should answer many of your questions. And once you arrive, our Customer Service Representatives are here to help in person. We look forward to providing you and your loved ones with a supportive and healing health care experience.

Visitation Safety Measures - Effective 4/22/22

To help prevent further community spread of COVID-19, we have implemented temporary visitation safety measures at Maine Medical Center as of April 22, 2022

We urge you to be up to date on your COVID-19 vaccinations before visiting patients or others in the hospital. COVID-19 vaccinations, including booster shots, will help keep you and your loved one safe while visiting.

VISITORS/ESCORTS are not permitted on the Maine Medical Center campus, except the following:

  • Adult Inpatient units: Visitor hours are from 8 am to 8 pm daily. One visitor allowed in the room at any given time; no limit on number of visitors per day. (A minor under the age of 18 will be allowed in the patient room with an adult visitor; masking required for youths older than 2).
  • Pediatrics: Two visitors allowed in the room at any given time; no limit on number of visitors per day. (A minor under the age of 18 will be allowed in the patient room with an adult visitor; masking required for youths older than 2). View additional visitation safety measures specific to The Barbara Bush Children's Hospital and the MMC Family Birth Center.
  • Obstetrics: Two visitors during labor and delivery, as patient condition allows. . View additional visitation safety measures specific to The Barbara Bush Children's Hospital and the MMC Family Birth Center.
  • Emergency Department: Two parents / guardians for pediatric patients, provided space is sufficient to achieve compliance with social distancing.
  • Ambulatory/Diagnostic areas: Adult patients may be accompanied by one other adult. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.
  • COVID units: No visitors except for compassionate care, to be managed by Care Team.
  • Patients Requiring Special Assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.
  • Exceptions: Exceptions may be made for care plan discussions as arranged by the Care Team or for end of life care.
  • Scarborough Surgery Center:
    • Pediatric patients can have 2 parents or guardians with them in the building.
    • Adult patients coming for surgery may be accompanied by one other adult.
    • Short Stay (patients staying overnight): one visitor is allowed once the person has been transferred to the overnight unit and the nurse and patient determine they are ready for a visitor, up until 8 pm.
  • Maine Medical Partners:
    • Pediatrics: Two parents/guardians at a time allowed
    • Adult patients may be accompanied by one other adult

All visitors and escorts must:

  1. Perform hand hygiene prior to entering and upon leaving the patient’s room/care area;
  2. Remain at least six feet from the patient at all times (as much as possible);
  3. Wear a mask at all times in the facility, including patient rooms;
  4. Cover mouth/nose when coughing or sneezing, use and dispose of tissues and perform hand hygiene after contact with respiratory secretions; and
  5. Not go to any locations in the facility other than the room of the patient they are visiting. Hospital cafeterias are closed to visitors at this time.

Visitors/escorts with any COVID-19 symptoms or who have been diagnosed with COVID-19 in the past 10 days – regardless of vaccination or testing status – will NOT be allowed to enter hospital facilities. Visitors/escorts who have been exposed to someone with COVID-19 in the past five days cannot enter unless up to date on recommended vaccinations.

Weapons of any kind are prohibited from all MaineHealth facilities and locations.


These visitation safety measures are for the protection of patients, employees, visitors and the public, are consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus.

The Patient Care Partnership

Wondering what to expect during your hospital stay? Learn more about patient rights, and responsibilities.

Information For Your Stay

Our admissions booklet provides answers to many of the questions regularly asked by patients and their guests. If you or your family needs information not included here, please don’t hesitate to ask any member of our care team. We’re here to help.

Pre-registration

Learn how to pre-register for your visit, prepare for your hospital stay and more.