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Patients & Visitors

Whether you are a patient or a visitor, we want your Maine Medical Center experience to be as pleasant as possible. The information below should answer many of your questions. And once you arrive, our Customer Service Representatives are here to help in person. We look forward to providing you and your loved ones with a supportive and healing health care experience.

New Visitor Policy - Effective 9/7/21

To help prevent further community spread of COVID-19, we have implemented temporary visitor restrictions at Maine Medical Center as of September 7, 2021.

  • Adult Inpatient units: Visitor hours are from 8 am to 8 pm daily. One visitor allowed per day, for one visit.
  • Pediatrics and Obstetrics: Two visitors allowed per day, for one visit. Siblings and visitors under the age of 18 are not permitted to visit. View additional visitor rules specific to The Barbara Bush Children's Hospital and the MMC Family Birth Center.
  • Emergency Department: One person permitted to accompany patient, two parents/guardians for pediatric patients, provided space is sufficient to achieve compliance with social distancing. Exceptions may be made for care plan discussions as arranged with the Care Team or for end of life.
  • Ambulatory/Diagnostic areas: No visitors for adult patients are allowed in the waiting room at the Bramhall Campus, except in special circumstances as determined by the care team. In special circumstances, the care team will determine upon the patient’s arrival if that family member or escort can stay and wait for the patient. Pediatric patients may have one parent or guardian accompany them to ASU, and that adult will be given protective eyewear upon arrival, and must wear the eyewear and a mask for the duration of the visit.
  • COVID units: No visitors except for compassionate care, to be managed by Care Team.
  • MMP Practices: One visitor per patient.
  • Patients Requiring Special Assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.
  • Exception: Visitation for end-of-life situations will be managed by the Care Team.
  • Scarborough Surgery Center
    • Pediatric patients can have up to 2 parents or guardians with them in the building, with only one at a time able to go into Preop or Postop due to small room sizes.
    • Adults coming for surgery: visitors are not allowed unless they travel >45 minutes to get here, or if there are special needs (determined on an individual basis).
    • ShortStay (patients staying overnight): one visitor is allowed once the person has been transferred to the overnight unit and the nurse and patient determine they are ready for a visitor, up until 8:00 p.m.

All visitors and escorts must:

  1. Perform hand hygiene prior to entering and upon leaving the patient’s room/care area;
  2. Remain at least six feet from the patient at all times (as much as possible);
  3. Wear a mask at all times in the facility, including patient rooms;
  4. Cover mouth/nose when coughing or sneezing, use and dispose of tissues and perform hand hygiene after contact with respiratory secretions; and
  5. Not go to any locations in the facility other than the room of the patient they are visiting. Hospital cafeterias are closed to visitors at this time.

All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter hospital facilities.

Weapons of any kind are prohibited from all MaineHealth facilities and locations.

These restrictions are for the protection of patients, employees, visitors and the public, are consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus.

The Patient Care Partnership

Wondering what to expect during your hospital stay? Learn more about patient rights, and responsibilities.

Information For Your Stay

Our admissions booklet provides answers to many of the questions regularly asked by patients and their guests. If you or your family needs information not included here, please don’t hesitate to ask any member of our care team. We’re here to help.


Learn how to pre-register for your visit, prepare for your hospital stay and more.