Patients & Visitors
Whether you are coming to Maine Medical Center as a patient or a visitor, we want your experience to be as pleasant and stress free as possible. The information on our website should answer many of the questions that you have. Once you arrive, our customer service representatives are happy to answer any additional questions. We look forward to providing you and your loved ones with a supportive and healing environment.
To pre-register please contact MaineHealth PreServices at 207-662-2433 or toll-free at 1-800-619-9715, Monday - Friday 7:30 am - 6:30 pm.
Visiting hours and policies vary throughout the hospital and can change based on federal and state guidelines. Our visitor policy helps us protect the safety and health of our patients, visitors and care team members. When visitors are allowed, children are usually welcome too. Please ask your nurse to confirm the visiting hours and policy in your unit.
We may need to restrict or limit visitors with little or no notice. Before coming to the hospital, visitors can get the most up to date visitor information by calling 207-662-0111 and asking to speak with the nursing unit in charge of your care.
All visitors and escorts must:
- Wear a mask at all times in the facility, including patient rooms; and
- Cover mouth/nose when coughing or sneezing, use and dispose of tissues and perform hand hygiene after contact with respiratory secretions.
- Perform hand hygiene prior to entering and upon leaving the patient’s room/care area;
- Remain at least six feet from the patient at all times (as much as possible);
We urge you to be up to date on your COVID-19 vaccinations before visiting patients or others in the hospital. COVID-19 vaccinations, including booster shots, will help keep you and your loved one safe while visiting.
Special Visitation Safety Measures:
- Emergency Department: Two parents / guardians for pediatric patients, one companion for adult patients, provided space is sufficient to achieve compliance with social distancing.
- ASU/PACU/OR: Adult and Pediatric patients may be accompanied by two adults or guardians. Ambulatory patients going home on same day of surgery may have one adult accompany them for discharge instructions. Extended stay patients in PACU will be able to have a brief visit when the unit can accommodate.
- COVID Patients: Two visitors daily allowed, limited to close family and/or essential home care providers. Visitors will be provided an N95 mask, can only visit patient room and must leave the facility directly following visit. (Note: There is an inherent risk in visiting a COVID-positive person).
- Patients Requiring Special Assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.
Visitors/escorts with any COVID-19 symptoms or who have been diagnosed with COVID-19 in the past 10 days – regardless of vaccination or testing status – will NOT be allowed to enter hospital facilities. Visitors/escorts who have been exposed to someone with COVID-19 in the past five days cannot enter unless up to date on recommended vaccinations.
Weapons of any kind are prohibited from all MaineHealth facilities and locations.