Southern Maine Health Care
Southern Maine Health Care Biddeford


SMHC Senior Leadership

Kathryn Cope Headshot
Kathryn Cope, MBA, FACHE
Chief Operating Officer

Kathryn joined SMHC in 2023, bringing more than 25 years of experience as a health care executive in acute care clinical operations, finance and service line strategy. She previously served as vice president of operations and critical care at Maine Medical Center. Kathryn earned her undergraduate degree in Economics & Classics from Bowdoin College and her MBA from the Darden Graduate School of Business at the University of Virginia.

Olsen leadership
Rick Olsen
Chief Financial Officer

Rick has more than 20 years of experience leading finance and operations in major healthcare and billing organizations. He joined SMHC as SVP & CFO in 2016, prior to which he served as Senior Director of Finance & Operations Management, Corporate Financial Planning and Associate Executive Director of Finance for the Northwell Health System in New York. Rick earned his bachelor’s degree in Management and International Business at New York University and received his MBA in Strategic Healthcare Management at Hofstra University. He serves on the Board of Directors for NorDx, on the MaineHealth Retirement Plan Committee, and the Maine Hospital Association Healthcare Finance Council. Rick is also a member of the Healthcare Financial Management Association and American College of Healthcare Executives.

Albaum leadership
Michael Albaum, MD
Southern Region Associate Chief Medical Officer

Dr. Albaum has over 20 years of health care experience. He earned his BS degree in Molecular Biochemistry and Biophysics from Yale University. He completed his MD Degree, Internal Medicine Residency, and Chief Residency at the University of Pittsburgh School of Medicine. After moving to Maine in 1995 he joined PrimeCare PA Internal Medicine practice in Kennebunk and Biddeford, and became PrimeCare’s Medical Director. In 2008 when PrimeCare was acquired by Southern Maine Medical Center, he was appointed Chief Medical Officer and continues in that role following SMMC’s merger with Goodall Hospital to form Southern Maine Health Care. He served as Board Chair for the MaineHealth Accountable Care Organization from 2011-2019. Dr. Albaum has dedicated his career to promoting access to high quality health care in the communities served by SMHC. 

Joy Moody
Joy Moody, MSN, RN
Associate Chief Nursing Officer

Joy joined SMHC in 2023 from Maine Medical Center where she served as nursing vice president since 2017. Joy has a long tenure in nursing leadership serving in key leadership roles across multiple areas including ED and inpatient units. Joy earned her both her bachelor and master’s of science in nursing from the University of New Hampshire.

Sarah D Shepherd
Sarah Shepherd, DO
President, Southern Maine Health Care Medical Staff

Dr. Sarah Shepherd is the current President of the Southern Maine Health Care Medical Staff. She is Board Certified in both and Emergency Medicine and Neuromuscular Medicine/Osteopathic Manipulative Medicine.

Dr. Shepherd received her Bachelor of Science degree from Mesa State College in Grand Junction, Colorado, followed by her Doctorate of Osteopathy at the University Of New England College of Osteopathic Medicine (UNECOM) in Biddeford, Maine. After graduating medical school, Dr. Shepherd completed her residency in Emergency Medicine at Midwestern University-Kingman Regional Medical Center in Kingman, Arizona. Following this, she returned to Maine and completed an additional +1 residency in Neuromuscular Medicine/Osteopathic Manipulative Medicine also through UNECOM.

Dr. Shepherd has been practicing at SMHC since 2013 and also serves as a Medical Examiner for the State of Maine. Dr. Shepherd has an interest in medical leadership and quality improvement.

Helen Troy
Helen Troy, RN, MS, CPHQ, CCM
Southern Region Vice President, Quality & Safety

Helen has a distinguished track record at SMHC serving in leadership roles for Quality and Case Management since 2000 and is a Certified Professional in Health Care Quality. Helen earned her Masters of Science in Healthcare Management and Administration from New England College in Henniker, NH and has a Bachelor of Science in Nursing from the University of New England in Biddeford, ME. Helen also is a Green Belt in Lean Six Sigma. She is a member of the American College of Health Care Executives, National Association for Healthcare Quality and The Commission for Case Managers. She also serves on the Board of Directors for The Center in Kennebunk Maine.

Christopher Jones
Christopher Jones
Regional Chief Information Officer

Chris has worked in Information Technology (IT) healthcare for over 20 years. He joined MaineHealth in 2009 and took on the role of Regional Chief Information Officer for Southern Maine Health Care in 2019. He is also the Regional Chief Information Officer for Behavioral Health across the MaineHealth system. Chris joined us from Sharp Healthcare in San Diego where he held several management roles in Information Technology. Chris is certified in many areas of IT and holds a Black Belt in Lean Six Sigma.

Joy Syzmon Fall
Joy Symon Fall
Director, Human Resources

Joy is an experienced Human Resources professional with strong skills in talent acquisition and retention, training and coaching, compensation and benefits and improvement leadership. She came to SMHC in 2021 from InterMed where she served as HR Director and has also served in similar roles at Central Maine Healthcare and CovenientMD.

Keiler leadership
Susan Keiler
Vice President, Outpatient Operations

Susan began her career in health care as a clinician before moving into management roles. She joined SMHC in 2016 after leading physician networks and then serving as the local system Chief Operating Officer at St. Mary's Health System in Lewiston for 16 years. Susan graduated from the University of Vermont with a degree in physical therapy and received her master's degree in health administration from the University of New Hampshire. Susan is a Fellow in the American College of Healthcare Executives, and is on the Board of Directors for the Southern Maine Area Agency on Aging.

Alexander Green
Alexander M. Green
Vice President of Strategy and Business Development

Al serves as the strategy executive in MaineHealth’s Southern Region which includes Maine Medical Center and Southern Maine Health Care. He partners with his colleagues to guide strategic and business planning activities to improve and expand the healthcare infrastructure in Southern Maine. Al joined MaineHealth in March 2015 and brings over 10 years of progressive leadership experience in healthcare. He has worked in many capacities within MaineHealth including Project Manager in the Center for Performance Improvement, Director of Strategy and Regulatory Compliance, and Associate Vice President of Strategic Planning. Prior to joining MaineHealth, Al served as Project Manager at an independent Oncology Practice in Cincinnati, OH. He received a master’s in healthcare services administration from Xavier University in Cincinnati, OH and a bachelor’s degree in business administration and finance from Fort Lewis College in Durango, CO. He is a certified Project Manager Professional from the Project Management Institute, a member of the American College of Healthcare Executives, and a member of the Society for Health Care Strategy & Market Development. In addition to his professional endeavors, Al has a family with two small children and is an active volunteer for organizations that promote conservation of our natural resources.

Allison Kenty
Allison Kenty
Director, Communications and Public Affairs

Allison has worked in healthcare marketing and communications for over 15 years. She began her career at Cambridge Health Alliance in Cambridge MA after graduating from Saint Anselm College with a BA in English & Communications. She then went onto work at Inova Health System in Northern Virginia in Marketing and PR roles for 7 years. After moving to Maine in 2015, Allison worked as the Director of Marketing and Communications at HealthInfoNet before taking the role as the Communications and Public Affairs Director at Southern Maine Health Care in 2018. She serves on the Board of Directors for the Biddeford Saco Chamber of Commerce.