Patients and Visitors
Welcome to Franklin Community Health Network (FCHN). We are an award-winning health system that combines high-quality patient care, advanced technology and modern facilities with strong community values. We have earned an extraordinary reputation for our commitment to the community and for the unique skill and compassion of our doctors, nurses, medical staff and employees. We pride ourselves on providing the best possible care close to home. Please feel free to contact us at any time with questions about any of our services.
NEW VISITOR RESTRICTIONS - Effective 10/21/21
Franklin Memorial Hospital has implemented temporary visitor restrictions to help prevent the spread of the COVID-19. This policy applies to all care locations including hospitals, clinics and practices.
All campus visitors will wear a FCHN-provided mask over the nose and mouth at all times.
Visitors/escorts are not permitted on the Franklin Community Health Network campus, except the following:
Hospital Inpatient Areas:
- Visitors will not be allowed in any units with an active COVID-19 outbreak except for end-of-life patient visitors.
- Pediatrics: Two parents/guardians at a time allowed in all areas.
- Obstetrics: Two support persons, age 18 or older, are allowed during labor and delivery
- All other inpatient areas including critical care: One visitor, age 18 or older, per day, for one visit, during specified visiting hours of 8 am to 4 pm. Exceptions may be made at the time of unit admission or for care plan discussions. More than one visitor may be allowed in extraordinary circumstances if presence is necessary for communication with care team or patient support (e.g., patient with disabilities). This determination will be made by hospital staff in conjunction with attending physician.
- End-of-Life in any inpatient area: Up to four family members may visit patients likely to expire within 24 hours (all areas). Visiting hours to be managed by the care team. This permission is not to extend beyond one day.
- Patients in isolation for COVID-19 infection or being evaluated for COVID-19 infection: No visitors except for end-of-life.
Patient Discharges: Patients will be brought to an appropriate entrance for pick up.
Outpatient Surgery and Procedural Areas: Adult patients should come alone or arrange for drop-off and pick-up unless they need special assistance. Exceptions can be made in advance for patients who do not live locally. Pediatric patients may be accompanied by two parents/guardians.
Emergency Department (ED): Adult patients may be accompanied by one person if needed for support, provided space is sufficient to achieve compliance with social distancing. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing. Exceptions may be made for care plan discussions as arranged with the care team or for end-of-life.
Ambulatory/Diagnostic Areas: Adult patients should come alone or arrange for drop-off and pick-up unless they need special assistance. Pediatric patients may be accompanied by two parents/guardians.
Patients Requiring Special Assistance: Patients in any care setting who need help, such as with mobility or communications with the care team about their care, may be assisted by an adult escort to provide the needed assistance or support, such necessity to be determined by care providers.
All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter Franklin Memorial Hospital facilities.
All visitors and escorts must:
- Perform hand hygiene prior to entering and upon leaving a patient’s room/care area;
- Wear a mask at all times in the facility; and
- Not go to any locations in the facility other than the room of the patient they are visiting.
Hospital cafeterias are currently closed to visitors.
These restrictions are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions are imposed by order of the MaineHealth President and Chief Medical Officer.