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Safe Appointments

Keeping you safe is our top priority as we resume time-sensitive care across the MaineHealth system. Learn more about new safety measures designed to protect you at all care locations.

Patients & Visitors

Welcome to The Barbara Bush Children's Hospital. Whether you are a patient or a visitor, we want your experience to be as pleasant as possible. The information below should answer many of your questions. And once you arrive, our customer service representatives are here to help in person. We look forward to providing you and your loved ones with a supportive and healing health care experience.

Patient and Visitor Information

To help prevent further community spread of COVID-19, we have implemented temporary visitor restrictions at The Barbara Bush Children's Hospital and Maine Medical Center Family Birth Center - effective September 7, 2021. See below for details.

NEW VISITOR RESTRICTIONS: To help prevent further community spread of COVID-19, we have implemented temporary visitor restrictions at The Barbara Bush Children's Hospital and Maine Medical Center Family Birth Center as of September 7, 2021.

  • All persons/parents/guardians/support persons/visitors to Maine Medical Center are required to be symptom free and pass general screening questions.
  • Individuals must be generally well feeling.
  • All individuals will be required to wear masks at all times, except during sleep, and maintain social distancing.
  • All visitation is subject to patient condition.
  • Access to open waiting room and public spaces will only be allowed provided compliance with social distancing requirements are still maintained.
Pediatrics and Obstetrics: Two visitors allowed per day, for one visit. Siblings and visitors under the age of 18 are not permitted to visit.
Labor and Delivery: Two visitors plus a doula will be allowed as the patient condition allows. Siblings and visitors under the age of 18 will not be permitted, unless an exception is requested and approved.

Mother/Baby: Two visitors plus a doula will be allowed as the patient condition allows. Siblings and visitors under the age of 18 will not be permitted, unless an exception is requested and approved. No group visits are allowed at this time.

Prenatal Center: Two visitors plus a doula will be allowed as the patient condition allows. Siblings and visitors under the age of 18 will not be permitted, unless an exception is requested and approved. No group visits are allowed at this time.

Pediatric Inpatient Unit: Two parents / guardians will be allowed as the patient condition allows. Siblings and visitors under the age of 18 will not be permitted, unless an exception is requested and approved. No group visits are allowed at this time.

Pediatric Intensive Care Unit: Two parents / guardians will be allowed as the patient condition allows. Siblings and visitors under the age of 18 will not be permitted, unless an exception is requested and approved. No group visits are allowed at this time.

Neonatal Intensive Care Unit & Continuing Care Nursery: Two parents / guardians will be allowed as the patient condition allows. Siblings and visitors under the age of 18 will not be permitted, unless an exception is requested and approved. No group visits are allowed at this time.

We have a family-friendly environment because we know that a stay in the hospital can be frightening for kids and families. That’s why we've incorporated family-friendly amenities throughout The Barbara Bush Children’s Hospital (BBCH).

These include private patient rooms that can accommodate a parent’s overnight stay, flexible visiting hours, and a parents’ lounge with computer, kitchenette, laundry and bathroom with shower, and children’s play areas. Temporary visitor restrictions apply during the COVID-19 pandemic.

Our Pediatric Short Stay Unit on the main floor of the Coulombe Family Tower also offers private rooms with the same hospital amenities and access to Child Life specialists.

To ensure that hospitalized children keep up with their schoolwork while they are receiving care, BBCH has an on-site classroom, tutors and a hospital-based teacher. Educational assistance is provided through:

  • Small-group schooling
  • Bedside tutoring
  • Tablets and laptop computers with free Internet access
  • Monitoring of previously assigned academics

For parents whose child is hospitalized, we offer an array of thoughtful services, amenities and resources. A parents’ lounge, located off the central atrium, offers:

  • Computer with internet access
  • Kitchenette
  • Laundry area
  • Handicapped-accessible bathroom and shower

In addition, we offer:

  • A meditation/relaxation room
  • A resource library
  • A Ronald McDonald rest area that gives families a place for respite that’s not too far away from their child
  • Coverage for hospitalized kids so parents can relax and enjoy an adult night out
  • Access to Care Management resources by calling 207-662-2120
  • Access to a chaplain for emotional support as well as spiritual and religious needs

Temporary restrictions apply during the COVID-19 pandemic.

Pediatric hospitalists are board-certified pediatricians who specialize in caring for children and babies while they are in the hospital. Our team of pediatric hospitalists is available 24/7. This allows the hospitalist to see patients as often as needed - providing peace of mind for patients and families. Our pediatric hospitalists oversee all aspects of a child’s care, including:

  • Managing admission
  • Ordering tests and reviewing results
  • Consulting with specialists and communicating with the child’s regular pediatrician
  • Coordinating transfers and discharges
  • Providing an around-the-clock resource for parents who want information and reassurance about their child’s condition
  • Including parents on daily rounds so they can ask questions - and get answers – about their child’s condition and treatment, day or night
  • Support with discharge which makes the transition a smoother process at any time of day including instructions on homecare, follow up appointments and prescription information, if needed

BBCH wants patients to remain in, or return to, the comfort of their own home whenever possible and appropriate. MaineHealth Care at Home offers a full range of services to assist patients and their families, including:

  • Skilled and supportive nursing services
  • Rehabilitation and social work therapies
  • Community education
  • Parent and child health support
  • Palliative and hospice care.

MaineHealth Care at Home
15 Industrial Park Road
Saco, ME 04072
Phone: 207-775-5515

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