Our Values
At MaineHealth, our values are at the very core of living our mission and vision of working together so our communities are the healthiest in America. Wherever and whenever you interact with us, you can expect our team members to embody the following values in action:
Patient Centered: We focus on each individual's unique needs, and partner with the people we care for, their families and care teams to develop a shared plan.
- Act with compassion and kindness.
- Listen actively and validate concerns; focus on the individual’s needs.
- Communicate effectively with patients, clients and families.
- Treat everyone with respect and courtesy; acknowledge cultural differences.
- Be empowered to advocate and speak up for patient and client safety.
- Partner with the people we care for, their families and care teams to develop a shared plan.
Respect: We embrace diversity and recognize the value of each person.
- Recognize all the people we care for, their family, visitors and co-workers as valued members of the healthcare team.
- Listen actively and respond thoughtfully.
- Treat others as you would want to be treated.
- Embrace diversity, acknowledging each person’s uniqueness.
- Be empathetic, compassionate and kind.
- Foster a professional and healing atmosphere.
Integrity: We are honest, transparent and ethical, and maintain a culture of trust and accountability.
- Demonstrate professionalism at all times, regardless of the behavior of others.
- Maintain confidentiality and respect the privacy of all.
- Develop and maintain a culture of trust and accountability.
- Act with honesty and transparency at all levels of the organization.
- Model behavior that is consistently honest and ethical.
- Acknowledge mistakes as opportunities to learn and grow.
Excellence: We set high standards and always strive to exceed expectations.
- Consistently seek improvements in processes and performance.
- Set high standards.
- Strive to exceed expectations with every interaction.
- Lead by example.
- Work collaboratively as a team.
- Pursue opportunities to learn and grow personally and professionally.
Ownership: We take responsibility for our actions, follow through on our commitments, and approach challenges with optimism.
- Follow up and follow through.
- Look beyond our individual roles to do what is necessary to get the job done successfully.
- Take responsibility for our actions and our collective outcomes.
- Approach challenges with optimism.
- Represent our organization in a positive light.
- Promote an accountable, fair and supportive environment.
Innovation: We welcome diverse perspectives, embrace change, and are committed to lifelong learning.
- Welcome change with a positive attitude.
- Inspire others and foster creativity.
- Be courageous.
- Encourage diverse perspectives.
- Invest in people, technology and research.
- Commit to lifelong learning and educating.
Have an idea on how to solve an unmet care need that you see every day?
MaineHealth Innovation drives a culture of innovation by connecting, educating and funding innovators across the MaineHealth system. We nurture and fund new ideas that solve health care challenges through new care team models, products, technology and services.
2021 Annual Report
Learn about our transformative year and some of the outstanding initiatives and programs MaineHealth delivered in support of our mission and vision.
Diversity, Equity & Inclusion
By focusing on diversity, equity and inclusion, we develop a culture that respects and values uniqueness — allowing care team members to bring their whole selves to work. When our care team members can be themselves, they can be at their best. In a health care environment, that means providing the best possible patient care.
Latest News
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The Memorial Hospital COVID-19 vaccine clinic will close on Tuesdays beginning the week of January 31. The clinic will remain open on Wednesdays from 8:00 a.m. until 4:00 p.m., accepting appointments and walk-ins.
It's a boy! Memorial Hospital’s first baby of the New Year, Bruno James Bell, arrived at 9:30 a.m. on January 2. Bruno’s parents are Carly Kobs and Malachi Bell of Fryeburg, Maine.
Highlighting its nationally recognized achievements in patient safety and quality, Pen Bay Medical Center (PBMC) was named a Top Rural Hospital nationally by The Leapfrog Group.
The Davis Family Foundation and The Bingham Program have elected to fund an innovative program supporting the free-of-charge integration of Lifeline Medical Alert Systems into the care plan of patients enrolled in the visiting hospice program.