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Our Values

At MaineHealth, our values are at the very core of living our mission and vision of working together so our communities are the healthiest in America. Wherever and whenever you interact with us, you can expect our team members to embody the following values in action:

Values Circles PatientCenteredPatient Centered: We focus on each individual's unique needs, and partner with the people we care for, their families and care teams to develop a shared plan.

  • Act with compassion and kindness.
  • Listen actively and validate concerns; focus on the individual’s needs.
  • Communicate effectively with patients, clients and families.
  • Treat everyone with respect and courtesy; acknowledge cultural differences.
  • Be empowered to advocate and speak up for patient and client safety.
  • Partner with the people we care for, their families and care teams to develop a shared plan.    

 

Values Circles RespectRespect: We embrace diversity and recognize the value of each person.

  • Recognize all the people we care for, their family, visitors and co-workers as valued members of the healthcare team.
  • Listen actively and respond thoughtfully.
  • Treat others as you would want to be treated.
  • Embrace diversity, acknowledging each person’s uniqueness.
  • Be empathetic, compassionate and kind.
  • Foster a professional and healing atmosphere.

 

Values Circles IntegrityIntegrity: We are honest, transparent and ethical, and maintain a culture of trust and accountability.

  • Demonstrate professionalism at all times, regardless of the behavior of others.
  • Maintain confidentiality and respect the privacy of all.
  • Develop and maintain a culture of trust and accountability.
  • Act with honesty and transparency at all levels of the organization.
  • Model behavior that is consistently honest and ethical.
  • Acknowledge mistakes as opportunities to learn and grow.

 

Values Circles ExcellenceExcellence: We set high standards and always strive to exceed expectations.

  • Consistently seek improvements in processes and performance.
  • Set high standards.
  • Strive to exceed expectations with every interaction.
  • Lead by example.
  • Work collaboratively as a team.
  • Pursue opportunities to learn and grow personally and professionally.

 

Values Circles OwnershipOwnership: We take responsibility for our actions, follow through on our commitments, and approach challenges with optimism.

  • Follow up and follow through.
  • Look beyond our individual roles to do what is necessary to get the job done successfully.
  • Take responsibility for our actions and our collective outcomes.
  • Approach challenges with optimism.
  • Represent our organization in a positive light.    
  • Promote an accountable, fair and supportive environment.

 

Values Circles InnovationInnovation: We welcome diverse perspectives, embrace change, and are committed to lifelong learning.

  • Welcome change with a positive attitude.
  • Inspire others and foster creativity.
  • Be courageous.
  • Encourage diverse perspectives.
  • Invest in people, technology and research.
  • Commit to lifelong learning and educating.

Diversity, Equity and Inclusion (DEI)

MaineHealth is committed to advancing Diversity, Equity and Inclusion (DEI) throughout our system. We support this commitment through focused development of a welcoming, respectful, equitable and inclusive environment for all patients, visitors and care team members.

Doctor examining an infant using Augmented Reality for Neonatal Resuscitation

MaineHealth Innovation

The MaineHealth Innovation team drives a culture of innovation by connecting, educating and funding innovators across the MaineHealth system. We nurture and fund new ideas that solve health care challenges through new care team models, products, technology and services.
Malual Marbur, PA

2020 Annual Report

Learn about our transformative year and some of the outstanding initiatives and programs MaineHealth delivered in support of our mission and vision.
Asian American Doctor Talking to a Patient

Diversity, Equity & Inclusion

By focusing on diversity, equity and inclusion, we develop a culture that respects and values uniqueness — allowing care team members to bring their whole selves to work. When our care team members can be themselves, they can be at their best. In a health care environment, that means providing the best possible patient care.

Latest News

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U.S. News & World Report Names MMC ‘Best Regional Hospital’ for Ninth Straight Year
U.S. News & World Report has named Maine Medical Center (MMC) as the best hospital in Maine for 2021-2022. It is the ninth consecutive year that the hospital has been named as a “Best Regional Hospital.” MMC also was recognized as “high performing” in 13 common procedures and conditions included in the annual survey of U.S. hospitals.
Memorial Hospital Holds 41st Annual Golf Tournament to Support Enhancement of Pediatric Services
Memorial Hospital held its 41st Annual Golf Tournament on July 22 at the North Conway Country Club with 132 golfers in attendance.
Annual Health Care Golf Classic Benefits Two Organizations
Franklin Community Health Network’s annual Health Care Golf Classic was held July 12 at the Sugarloaf Golf Club netting approximately $17,500 in proceeds to benefit the Healthy Community Coalition (HCC) of Greater Franklin County and the Martha B. Webber Breast Care Center.
MaineHealth makes significant workforce investment, raising wages for its care team members starting Aug. 8
In addition to a base wage increase for nearly all employees, the minimum pay rate across the health system will rise from $14 to $17 an hour, and market adjustments will be made for hard-to-fill roles.