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Strategic Plan

Our strategic plan sets forth MaineHealth’s course over the next five years and articulates a shared vision, as the system and its local health systems work together toward common goals.

MaineHealth 2023 - 2027 Strategic Plan

Learn more about how we will work together to advance our vision for the future.

Strategic Priorities

These five strategic priorities form the foundation for our efforts over the next five years and determine the system’s strategic direction.

GOAL: MaineHealth will foster trusting partnerships to improve and promote the overall health, environmental, and economic well-being of the communities we are privileged to serve.

Strategies & Five-Year Targets

Health Equity and the Social Determinants of Health

Environmental Sustainability

Employer Engagement

Expand screening and/or documentation to 100% of appropriate patients system-wide for Social Determinants of Health, Race, Ethnicity & Language, and Sexual Orientation Gender Identity.

Reduce greenhouse gas emissions 25% by 2027 and reach net-zero emissions by 2050.

Lower the cost of care for a population of commercially insured individuals.

GOAL: MaineHealth will nurture a culture of caring in which empathy at every interaction with our patients (and each other) leads to a patient’s best health outcomes.

Strategies & Five-Year Targets



Patient Experience

Provide patients with multi-channel, convenient access to high quality care at the time and place of their choosing.

Achieve 4-Star or greater CMS rating for Quality across the enterprise.


Achieve top quartile performance in patient experience ratings across the continuum.

GOAL: MaineHealth will cultivate an affordable and sustainable care delivery model to assure convenient access to high quality care.

Strategies & Five-Year Targets

Financial Performance

Care Variation Reduction

Earnings Diversification

Return operating margin to at least 3% in order to make strategic infrastructure and programmatic investments.

Realize improved quality and lower the cost of care for 30 diagnoses.

Achieve 20% of earnings sourced from value-based arrangements and new business lines.

GOAL: MaineHealth will advance a culture of innovation, continuous learning, and performance improvement, promoting a discipline of accountability.

Strategies & Five-Year Targets

Learning Health System

High Reliability

Digital Experience

Align science, informatics, incentives and culture to accelerate continuous improvement and care innovation throughout MaineHealth.

Achieve 20% reduction in measurable harm over 5 years, as measured by the No Harm Index.

Enable 100% of appropriate patient encounters to be performed using digital technologies.

GOAL: MaineHealth will further the development of an inclusive environment where all care team members can thrive and feel supported to realize their full potential.

Strategies & Five-Year Targets

Culture & Engagement

Leadership Development

Workforce Development

Achieve top quartile performance in overall Care Team Engagement.

Create and implement a comprehensive Leadership Development program that supports our leaders and enables them to advance their teams.

Achieve top quartile performance in overall turnover.


Latest News

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Memorial Hospital seeks input from patients and family members
The patient family advisory council serves as a conduit between the public and Memorial Hospital, engaging patients and family members in discussion about ways to improve the patient experience.
MMC Surpasses Philanthropic Fundraising Goal
The NEXT 150 | Campaign for Maine Medical Center has raised $179 million in designated funds for MMC’s facilities, education and innovation needs.
Franklin Community Health Network Hosting a Galentines Day Event on February 9
The come-and-go festivities will include demonstrations by women-owned businesses, chair massages, door prizes, refreshments, and women’s health information on breast care, nutrition, mental health, physical therapy, heart health and much more!

Family gift will put 56 more nurses to work caring for patients in Maine
Cindy and Cuyler Morris, along with Cindy’s father, Paul Baszucki, have pledged $300,000 to MaineHealth to support additional faculty for training nurses through the Maine Community College System.