Paying Your Bill

Billing process for patients with and without insurance

• If you have no health insurance, your first MaineHealth billing statement will state that we are billing you for services provided. If you cannot pay your bill, look for information on your statement about available financial assistance programs.
• If you have health insurance, MaineHealth will bill your health insurance for any services provided.

When all insurers have paid their portion of the bill, you will receive a consolidated billing statement from MaineHealth identifying insurance payments and any balance due from you. Insurance providers may have different levels of benefits and coverage based on the type and location of services provided.

Your insurer may contact you

Your insurance company may send you a request for additional information, such as a Coordination of Benefits questionnaire. If you do not provide this additional information, you may be billed for the entire balance of the claim.

You may receive additional bills

You may also receive bills from other health care providers. For example, you may be billed by a provider who is not part of the MaineHealth system, such as the anesthesiologist or the radiologist who reads your X-rays. If you have questions about these bills, please contact the provider who rendered these services.

Questions? Contact us

We’re here to help with your billing and financial assistance questions. Please contact us through MyChart, the MaineHealth patient portal, or call 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm.

What happens if my account is past due?

Your patient consolidated statement includes important information about the billing and collection process. Depending on the status of your account, you may see one of the following messages:

• Please pay upon receipt of this statement
• Your account is past due.
• Please remit upon receipt of this statement.

If you do not pay the amount due upon receipt of your patient consolidated statement, MaineHealth will continue sending patient consolidated statements approximately 30 days apart. Eventually, if you do not pay the amount due or establish a monthly payment plan, your account will be sent to an outside collection agency. If you have established a monthly payment plan with MaineHealth, the installment amount will be billed to you monthly. The monthly patient consolidated statement will provide details of new activity and any new amounts due on the account. For example, if you make a payment, the next statement will reflect that payment.

Questions? Contact us.

We’re here to help with your billing and financial assistance questions. Please contact us through MyChart, the MaineHealth patient portal, or call 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm.

MaineHealth accepts payments by cash, check, money order, credit card or your bank debit card. We accept Visa, MasterCard, Discover, American Express, your bank debit card and your health savings or flexible spending account card. We are not a Care Credit vendor.  

• Online: It's easy to pay a bill online via MyChart, the MaineHealth patient portal.
• By mail: A check or money order can be made payable to MaineHealth and mailed to:

Maine Health Patient Financial Services
PO Box 360430
Pittsburgh, PA 15251-6430

• By phone: Call the MaineHealth Patient Financial Services department at 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm.
• In person: You may also pay in person at the Cashier’s Office at MaineHealth hospitals.

Many insurance companies have benefit levels which the patient must pay. These are deductible, co-pay or co-insurance amounts. If your insurance plan requires you to pay a deductible or co-insurance, the balance will be billed to you. If you have a question about why your insurance company did not pay part of a claim, you should call your health insurance company directly. 
 

• Full payment is due within 30 days of receipt of the first consolidated patient statement. The due date is reflected on your statement. 
• If you cannot pay your bill in full within 30 days, we offer monthly payment plans and other financial assistance options.
• Contact us through MyChart or call 1-866-804-2499 (toll-free) Monday through Friday: 8 am – 4:30 pm.

Insurance requirements vary depending upon the insurance company and services provided. Before receiving care, ask your insurance carrier and health care provider if a referral or pre-authorization is required. Ask them who is responsible for this task.

Your inability to pay for care will never prevent you from receiving medically necessary services. In addition to monthly payment plans, MaineHealth has other programs that can assist you with your hospital or physician bill. Learn more about financial assistance programs.

EOB/EOP documents show a detailed listing of how your insurance company processed your claim or bill. These documents are mailed directly to you by your insurance company. If you did not receive an EOB from your insurance company, please contact them directly for this information.

Yes, you can choose to receive your statements online in MyChart rather than a printed statement in your mailbox. You’ll receive a MyChart reminder to alert you when a new statement is available for viewing. You will have secure online access to your last 18 months of statements. Set up is easy. Simply click “get started” from the Billing Summary page in MyChart.