Payment Plans

MaineHealth offers interest-free, monthly payment plans to qualifying patients who are unable to pay their full balance. To learn more:

  • Online: Send us message in MyChart under "Ask a Customer Service Question"
  • Phone: Call 866-804-2499 (toll-free) Monday through Friday 8 am to 4:30 pm

Improvements to your payment plan experience

For payment plans over 12 months long:

MaineHealth is committed to helping you access care in a way that fits your budget. Our partnership with PayZen is designed to enhance your payment plan experience. With PayZen, you can:

  • Enjoy 0% interest and no fees
  • Manage your plan completely online
  • Access longer terms

If you are currently on a payment plan over 12 months, we will send you a letter and emails about how to transfer your plan. In May or June, you will receive a text message from 207-613-2123 and/or an email message from support@payzen.com letting you know it’s time to update your plan. Please follow the instructions to ensure there is no interruption to your payment plan.

When you receive a text message from 207-613-2123 and/or an email message from support@payzen.com:

  1. Click the link
  2. Verify your identity (by email or phone)
  3. Enter the verification code you receive by email or text message
  4. Enter your payment details
  5. Your payment plan transition to PayZen will be complete

NOTE: If you do not update your payment plan to PayZen, your MaineHealth payment plan will expire and the balance will be due in full in 30 days. 

Our goal is to make managing your payment plan as convenient as possible. If you have any questions or concerns:

  • Online: Send us a message in MyChart under "Ask a Customer Service Question"
  • Phone: Call 866-804-2499 (toll-free) Monday through Friday 8 am to 4:30 pm

Frequently asked questions

MaineHealth is partnering with PayZen for long-term payment plans. If you need a payment plan longer than 12 months, it will go through PayZen, a third-party service that specializes in patient financing. MaineHealth will continue to offer in-house plans, but only for 12 months or less. 

PayZen specializes in billing and can offer dedicated help setting up and managing plans. PayZen uses smart tools to tailor payment options based on what’s manageable for patients. This shift helps MaineHealth focus on care, while PayZen helps patients navigate complex payment options. 

Long-term plans (13+ months) will now go through PayZen. Plans are limited to balances of $15,000 or less and the maximum length of a plan is five years, or 60 months. If your balance is over $15,000, you’ll need to apply for financial assistance through MaineHealth.

Patients can no longer choose their exact monthly amount. PayZen offers repayment options based on your account balance, your payment history and other financial data. 

Payment plans of longer than 12 months need to be set up through PayZen.

For balances under $15,000, and if you need 13+ months to pay, you should contact PayZen. If you need less than 13 months to pay, or for balances of more than $15,000, MaineHealth financial services is available to assist you.

Making a payment?

Pay online now through MyChart or mail check and money order payments to:

MaineHealth Patient Financial Services
PO Box 360430
Pittsburgh, PA 15251-6430

Pay Now