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Memorial Hospital Recognizes Employees and Medical Staff with Annual Awards

August 03, 2020

Alana Illsley, Medical Assistant in the Walk-In Clinic is Memorial Hospital's Employee of the Year. (L-R): Erika Roy, Registered Nurse, Clinical Manager of the Emergency Department and Walk-In Clinic; Alana Illsley; Art Mathisen, President of Memorial Hospital.
Megan Penny
Communications & Development Manager

North Conway, NH - Memorial Hospital hosted virtual and socially-distant awards ceremonies which included honoring an Employee of the Year, presenting a Teamwork Award and recognizing a number of staff for years of service. Typically, the hospital distributes these awards at its annual Employee Awards Banquet, which was cancelled and modified due to COVID-19.

Employees were invited to nominate their peers for the annual Excellence Awards, which recognize team members who exemplify Memorial’s core values of Patient Centered Care, Excellence, Respect, Integrity, Ownership and Innovation, plus awards for leadership, teamwork, employee engagement, and peer recognition.

The following awards were presented during a virtual event in August: Employee of the Year to Alana Illsley, Medical Assistant in the Walk-In Clinic; Provider of the Year to Dr. Mahala Patrick, Hospitalist; Leader of the Year to Leigh Copsey, Registered Nurse, Clinical Manager of the Family Birthing Center; Patient Centered Champion to Abigail Lang, Physician Assistant, Orthopedics; Brightest Star Award to Kevin Gray, Floor Care Tech, Environmental Services; Spirit of Respect to Pam Bormann, Registered Nurse, Family Birthing Center; Spirit of Ownership to Patricia Shaw, Housekeeper, Environmental Services; Spirit of Integrity to Jacqueline Martin, Registration Clerk, Central Registration; Spirit of Innovation to Celine Tinkham, Registered Nurse, Med Surg; Spirit of Excellence to Amy Russo, Occupational Therapist, Occupational Therapy and Spirit of Teamwork to the Family Birthing Center.

“These nominations reflect the strength of our team and show that their hard work does not go unnoticed by their peers,” said Art Mathisen, President of Memorial Hospital. “Team members were recognized for commitment to their departments and the hospital, and in many cases, the community, too.”

The hospital also honored long-term employees with its annual Service Awards. Staff received service pins and certificates, marking years of service ranging from 5 to 40 years.

“Memorial is a special place to work,” said Nancy Massucco, Multi-Modality Tech in Radiology, who is celebrating 40 years at the hospital. “We all work as a team, especially during this year. I consider all the employees my extended family.”

Dr. Alan Goldenhar, DPM in Podiatry, and the first-ever podiatrist on staff at Memorial Hospital, has reached the 35 year mark at the organization. He says it’s hard to put it into words. “Memorial Hospital feels like my second home. I would never practice at a facility that I would not send my own friends and family to. Those feelings are why I have practiced here for 35 years.”

Employees recognized for their years of service are as follows:

5 Years

Lisa Seguin, Purchasing Clerk, Materials Management
Deborah Bagocius, RN - Practices, Primary Care
Chelsea Scribner, RN, Primary Care
Lawrence Carbonaro, Director Practice Operations
Debra Isles, Switchboard Operator, Switchboard
Julie Davis, Senior Accountant, Finance
Shelby Martin, RN - Hospital, Emergency Department
Philip Remington, Paramedic, Emergency Department
Karli Butters, RN - Hospital, General Surgery
Louise Marquis, RN - LTC, Merriman House
Erika Roy, Clinical Manager, Emergency Department
Stephanie Pavao, Physical Therapist, Outpatient Physical Therapy
Melanie Bondarev, Housekeeper, Environmental Services
Emily Henley, Supervisor, Clerical Practices, Primary Care
Kelly Silvestrone, Medical Assistant - Certified, Surgery Urology Wound Care
Dr. Lauren Frye, DO, Women’s Health
Michelle Hill, Case Manager, Case Management
James Love, Medical Staff Services Manager, Medical Staff Services
Kristin Worthley, Case Management Lead, Case Management
Patricia Keane, Physical Therapist, Physical Therapy
Stephanie Gagne, RN - Hospital, Med Surg
Therese Mergen, RN - Hospital, Med Surg
Colleen Young, LNA, Med Surg
Jesse Burke, CT Technologist, Radiology
Rita Roby, Employee Health Nurse, Employee Health
Julie Monteiro, LPN, Adult Day Center
Holly Murphy, Collection Coordinator, Patient Financial Services
Victoria Cavanaugh, Pharmacist, Pharmacy
Timothy Harmon, Pharmacist, Pharmacy

10 Years

Holly Johnson, RN - Practices, Primary Care
Casey Kariuki, Behavioral Navigator, Primary Care
Angela Mason, RN - Practices, Primary Care
Danielle Reichert, Case Manager, Merriman House
Nicole Jackson, RN - Hospital, Family Birthing Center
Dr. Arlene Mrozowski Evanish, DO, Emergency Department
Amanda Leavitt, RN - Hospital, Med Surg General
Lynne Smith, Office Assistant, Orthopedics

15 Years

Laurie Flaherty, Med Tech, Memorial Clinical Lab
Sherry Cormier, Director, Imaging, Radiology
Jacqueline Helen Glennie, Coder, Health Information Services
Nicole Boutet, Performance Improvement Specialist III, Performance Improvement and Quality
Monika Lorensen, RN - LTC, Merriman House
Devin Copsey, Nursing Coordinator, Med Surg General
Jessica Damon, RN - Hospital, Family Birthing Center
Kevin Gray, Floor Care Tech, Environmental Services
Holly Gaudette Fitch, RN - Hospital, Med Surg General
Jennifer Bartlett, Schedule Coordinate, Radiology
Vicki Genimatas, Cashier, Patient Financial Services

20 Years

Charlotte Boucher, MLA II, Memorial Clinical Lab
Sarah Bushey, Medical Assistant, Oncology
Stephen Harper, Case Manager - LTC, Merriman House
Debra Eastman, Patient Care Coordinator, Primary Care
Mary Jane Elwell, Unit Sec/LNA, Med Surg General
Wendy Yager, Multi Modality Tech, Radiology
Joseph LaRue, Pharmacist, Pharmacy

25 Years

Miriam Eastman, Registration Clerk, Central Registration
Ann Bento, Executive Assistant, Finance
Angela Smith, EMT, Emergency Department
Karen Babb, OR Tech, General Surgery
Alen Lepir, Cook, Food & Nutrition Services
Leona Cloutier, APRN, Nurse Practitioner, Oncology
Christine Sears, RN - Hospital, Med Surg General

30 Years

Robert Lundrigan, Senior Desktop Specialist, Integ Information Services - Site Support
Barbara Rosman, Executive Assistant, Nursing Services
Charisse Hirschfeld, APRN, Surgery Urology Wound Care

35 Years

Dr. Alan Goldenhar, DPM, Podiatry

40 Years

Nancy Massucco, Multi-Modality Tech, Radiology


Learn more about careers at Memorial Hospital.


About Memorial Hospital: Memorial Hospital is a not-for-profit, 25-bed, Critical Access Hospital located in North Conway, NH. It is a member of the MaineHealth family. Hospital services include a 24-hour emergency department, surgery center, clinical laboratory, heart health & wellness programs, imaging services, cardiopulmonary care, family birthing center, oncology, chemotherapy and infusion services. Practices include primary care and family medicine, diabetes care, behavioral health, women's health, podiatry, orthopedics and physical therapy. Additional Memorial facilities include The Merriman House nursing home and Mount Washington Valley Adult Day Center providing senior care services in a comfortable, home-like setting.


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