Skip to main content

Patient Experience

We want your stay at Maine Medical Center to be as comfortable as possible. Read on for information about how to stay connected during a hospital stay, how to access spiritual care, ways to pass the time and more. We look forward to providing you and your loved ones with a supportive and healing environment.

Customer Service

Customer service representatives are available to welcome you into our facilities and provide assistance with check-in, escorts to your destination and any other questions you may have during your stay. Representatives are located at our entrances and throughout the hospital for your convenience.

Concierge Care

We are here to make you stay more comfortable. That's why concierge care is a complimentary service during your hospital stay. Need a phone charger or an extra pillow? We are here to help with non-clinical needs such as games, newspapers and personal care items. View our concierge comfort menu.

Spiritual Care

Spiritual care professionals can provide a comforting presence to patients and families in times of emotional and spiritual need. Chaplains of many faiths are available to speak to, or pray with patients who request spiritual care. Learn more about spiritual care services.

Connect with Friends and Family

  • Need help with the latest technology available on phones, tablets or computers? Tips for connecting virtually
  • Your medical information and test results can also be shared with loved ones via the MyChart patient portal. Select “Share My Record” from the main menu to grant access to a friend or family member. Questions about the MyChart patient portal? Call 855-255-2300.

More Resources

Enhancing the patient and family experience across all MMC facilities is a strategic priority for our organization. MMC is committed to fostering a patient-centered care environment in which patients and their families are fully engaged and empowered to take ownership of their health.

We encourage patients to partner with their health care providers to achieve personalized health goals. Efforts to improve patient and family experience are managed by the Director of Patient Experience under the guidance of the inter-personal Patient Experience Leadership Advisory Council. The Patient Experience program also collaborates with and supports the Patient and Family Advisory Council (PFAC).

MMC's patient experience program includes:

  • Providing appropriate education and training to employees and professional staff
  • Taking appropriate steps to make the physical environment of care more welcoming
  • Implementing evidence-based interventions to improve the patient and family experience, such as: hourly rounding, improving communication with patients and families, adequate pain management, compassionate, empathy training, and more
  • Improving and standardizing training for the First Impressions team that includes customer service representatives, operators and volunteers
  • Using patient experience provider coaches, scripting and service recovery as appropriate
  • Incorporating patient centeredness in recruiting and onboarding of new employees
  • Managing and distributing the data from HCAHPS and Real-time surveys
 If you have any questions for the Patient Experience team please contact us at patientexperience@mmc.org.

Health Education

Have a question about your health condition? MaineHealth health educators are available toll free at 866-609-5183. This resource is free and available to anyone.

Additional Support or Questions

For more information, please contact us.