Skip to main content

Stephens Memorial Hospital Receives 5 Star Patient Experience Rating

August 25, 2020

CONTACT: Jennifer Fogg
Community Relations and Development Specialist
207-744-6052 | JFogg@wmhcc.org

NORWAY, ME – Alison Newton, RN, BSN, Senior Director of Quality and Safety at Western Maine Health, is pleased to announce Stephens Memorial Hospital was one of 266 hospitals, or 8 percent, in the nation who received a perfect five-star rating on the Centers for Medicare & Medicaid Services (CMS) Hospital Compare website.

The star rating represents the 2019 calendar year patient experience data, based on 10 patient experience domains measured using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The domains include: nurse communication, physician communication, responsiveness of hospital staff, communication about medications, discharge information, transitions of care, cleanliness of hospital environment, quietness of hospital environment, overall hospital rating, and likelihood to recommend. CMS posts patient experience star ratings on Hospital Compare, a consumer-oriented website that provides information on how well hospitals provide recommended care to their patients. This information can help consumers make informed decisions about where to go for health care.

“We are incredibly proud of our Care Team for this achievement,” said Margaret Burns, Chief Nursing Officer. “Our goal at Stephens is to listen and respond to our patients’ needs at every touchpoint along their journey with us and beyond, in ensuring a safe transition of care. This starts with providing excellent care in a supportive and healing environment. We are truly honored with this recognition.”

Western Maine Health is committed to providing health care services and education to the communities we serve. We are proud to be a part of the MaineHealth system, Maine's largest integrated health system of leading high-quality providers and other healthcare organizations, working together to make our communities the healthiest in America. Visit Stephens Memorial Hospital on the Internet at www.wmhcc.org or follow us at Facebook.com/StephensMemorialME.

 

###


News from Around MaineHealth

View All
Dr. Ryan Knapp Appointed Chief Medical Officer of Stephens Memorial Hospital
Andrea Patstone, President of Stephens Memorial Hospital, is pleased to announce the appointment of Ryan Knapp MD, as Chief Medical Officer (CMO).
A Legacy of Giving Continues: $2 Million Raised Locally In Honor of Bob Bahre
A Legacy of Giving Continues: $2 Million Raised Locally for Stephens Memorial Hospital In Honor of Bob Bahre
Stephens Memorial Hospital Administers First Doses of COVID-19 Vaccine to Front-line Caregivers
Immediately after the arrival of the Moderna vaccine, Stephens Memorial Hospital (SMH) began inoculating team members who provide direct care to patients infected with the coronavirus.
MaineHealth Administers First Doses of COVID-19 Vaccine to Front-line Caregivers
Hours after the arrival of the Pfizer vaccine at its hospitals, MaineHealth began inoculating team members who provide direct care to patients infected with the novel coronavirus.
MaineHealth Establishes Plan for Inoculating Front-line Care Givers Following State Plan for Distribution of COVID-19 Vaccines
The health system expects to be able to vaccinate all its front-line care team members following the delivery of a second allotment that is expected to include both Pfizer and Moderna vaccines.
Four MaineHealth Hospitals Earn 2020 Leapfrog Top Rural Hospital Award
The national award recognizes LincolnHealth, Pen Bay Medical Center, Waldo County General Hospital and Stephens Memorial Hospital for outstanding quality and safety.

MaineHealth Local Hospital Systems Recognized for Tobacco-Free Achievements
Twelve hospitals and affiliates celebrated for leadership through annual Gold Star Standards of Excellence program.

MaineHealth’s Access to Care team connects Mainers with coverage during 2021 Open Enrollment
MaineHealth’s Access to Care team is prepared to assist and educate Mainers in shopping for health insurance plans during the Open Enrollment period, which runs November 1 through December 15.
Stephens Memorial Hospital Reveals Name of New Medical Office Building
The new medical office building located on the campus of Stephens Memorial Hospital in Norway and will be named the Bob & Sandy Bahre Health Center.
MaineHealth Earns 2020 CHIME Digital Health Most Wired Recognition
The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.