Skip to main content

Southern Maine Health Care Launches COVID-19 Phone Line

April 14, 2020

This community phone line is staffed by SMHC medical professionals who can answer questions and connect people to appropriate resources.

Southern Maine Health Care launched a community phone line to answer questions about the COVID-19 pandemic. The community can call (866) 722-5165 7 days a week, Monday – Friday 8:00 a.m. to 5 p.m. and Saturday – Sunday 9:00 a.m. to 2 p.m.

All calls will be answered by medical professionals who can connect callers with the appropriate medical or community resources. When appropriate, callers will be connected to SMHC clinicians to assess symptoms, instruct on how to self-monitor at home or determine the need for testing.

“We are responding to clear community need for more information and guidance during this pandemic,” said Nathan Howell, SMHC President. “Our hospitals and physician practices have been receiving hundreds of calls a day and this centralized phone line will help answer questions quickly, provide direction and connect people to the best resources.”

People who have a primary care doctor at Southern Maine Health Care should call their doctor’s office directly with questions or concerns.

The most important thing people can do is to follow the CDC’s guidelines for slowing the spread of the coronavirus: Maintain social distancing, stay at home as much as possible, practice good hand hygiene, cover coughs and sneezes and stay home full time when you have symptoms.

Visit for more resources and information.


About Southern Maine Health Care
Southern Maine Health Care (SMHC) is a national award-winning healthcare organization with a non-profit mission “to improve the health and health care of the communities we serve.”  SMHC includes a full service, acute care medical center in Biddeford, with York County’s only inpatient mental health unit. Emergency care, surgical services and diagnostic and therapy services are available at SMHC’s Medical Centers in Biddeford and Sanford. SMHC offers primary care and multi-specialty physician services, diagnostic and therapy services and Walk-In Care centers in York County communities including Biddeford, Kennebunk, Saco, Sanford and Waterboro. SMHC is Joint Commission accredited and has been recognized for quality excellence by numerous outside organizations. SMHC is part of the MaineHealth system, a growing family of health care services in northern New England. To learn more, visit   

Media Contact
Allison Kenty

News from Around MaineHealth

View All
MaineHealth taps Boston Children’s physician with strong information technology background to lead its IT department
Daniel J. Nigrin, MD, is a pediatric endocrinologist who was drawn to the important role that technology plays in delivering world-class health care.
Southern Maine Health Care and Maine Behavioral Healthcare open new behavioral health units in Sanford
The project triples the number of short-stay behavioral health beds in York County.
MaineHealth Earns 2020 CHIME Digital Health Most Wired Recognition
The CHIME Digital Health Most Wired program conducts an annual survey to assess how effectively healthcare organizations apply core and advanced technologies into their clinical and business programs to improve health and care in their communities.
SMHC Offering Free Mammograms for Women Without Insurance in October
October is Breast Cancer Awareness Month and Southern Maine Health Care (SMHC) is offering free mammograms to women in the community age 40 or older without active breast problems who do not have insurance.
SMHC Expands Spiritual and Pastoral Care Services and Welcomes Director, Chaplain Shelly Snow
Snow to oversee the expansion of spiritual and pastoral care services for SMHC’s patients, visitors, care team and community.
MaineHealth establishes safety protocols and sets priorities for bringing back some services amid COVID-19
Universal masking, screening and testing protocols are already in place as the health care system brings back surgeries and other procedures for those patients for whom waiting could have medical consequences.
MaineHealth program aims to keep Mainers covered when a COVID-19 job loss means losing health insurance
The MaineHealth "Access to Care" team connects patients with programs that provide support amid the financial turmoil brought on by the pandemic.
Southern Maine Health Care Launches COVID-19 Phone Line
This community phone line is staffed by SMHC medical professionals who can answer questions and connect people to appropriate resources...
MaineHealth team members see roles change during COVID-19 outbreak but without layoffs or loss of pay
Fighting the pandemic means some assignments have changed, and some are logging fewer hours, but all employees are receiving the full pay and benefits they had prior to the outbreak.
Area chief executives lend support to blood drive conducted by MaineHealth and the American Red Cross
The COVID-19 outbreak doesn’t diminish the need for donated blood for patients with other urgent and serious conditions, but it is having a severe impact on donations.