For general inquiries and to contact staff:

• Call toll free, 24 hours: 1-800-660-4867

• Email us at: info@mhcah.org

• Fax us at 1-207-282-4148

Provider Referrals:  1-866-255-8744

Our referral specialists can answer questions and help clarify insurance coverage for home health care. Referral services are available seven days per week.

Fax Referrals

Physicians and others in the health care community may refer patients via fax. Faxes may be sent to 1-207-775-5521.

Physician Order Line

For physician orders, or home health plan of care changes for your active patients, please call our Physician Order Line at 1-800-257-9099 and speak directly with a nurse. The Physician Order Line is available seven days per week.

In-service Education Opportunities

Upon request, we can arrange in-service education for professional staff on topics such as:

• Home health benefits and services
• Eligibility and reimbursement programs
• Wound care, telehealth, diabetes, rehab programs, post-operative joint replacement services, and palliative care

In addition, our Provider Relations team works with the health care community to ensure a smooth transition home from a hospital or skilled care facility. We also have assigned liaisons to community hospitals to help facilitate referral and care transitions. If you are interested in arranging an on-site informational session, please call 1-800-660-4867 and ask for Provider Relations.

Provider Newsletter

We send a quarterly newsletter to all interested providers. If you would like to join the email list, please fill out the form in the left column of this page.

Face-to-Face Encounters

On January 1, 2015, the Centers for Medicare & Medicaid Services (CMS) made additional changes to the Face-to-Face (F2F) documentation requirements that are part of the eligibility standards for all Medicare home health agencies. When referring to home health, the certifying physician must include documentation that substantiates:

• Need for skilled services
• Home-bound status
• Services under a physician plan of care
• Face-to-Face encounter occurred 90 days prior to or 30 days within the home health start of care

To learn more about F2F documentation requirements and to print Referral/ F2F forms, please view the links below:

• Homebound: What is Medicare Looking For? 
• Facility F2F Encounter Form
• Physician Office Referrals
• Physician Office Guidelines

Quality Initiatives

MaineHealth Care at Home maintains a comprehensive program for outcome-based quality improvement. Our efforts include utilization of a comprehensive bench-marking service though Strategic Healthcare Programs. In addition to these efforts, we contract with a national consulting firm to survey our patient satisfaction.

Important Notice on Quality Measures

The Centers for Medicare and Medicaid Services (CMS) publishes Home Health Compare for the home health industry. To learn more and review findings go to http://www.medicare.gov/

Careers

Please do not submit resumes to this email address. If you are interested in an open position, please check out our Careers page.