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Commitment to Quality and Patient Safety

We are committed to transparency and the opportunity for patients and their families to make informed decisions about their healthcare.

Partnering With You for Patient Safety

Your safety is our number one focus. We know that our commitment to patient safety will also result in the highest quality of care for our community. By taking part in your own care, you can help the members of your healthcare team keep you safe by:

  • Understanding you will be asked regularly during your stay to verify your name and date of birth. This verification is critical to ensuring patient safety. 
  • Letting all of your healthcare team know what medications you have been taking, including prescription drugs, over-the-counter medications, herbal and vitamin supplements, natural remedies and recreational drugs.
  • Letting all of your healthcare team know of any allergies you may have to any medications, anesthesia, foods, latex products, etc.
  • Making sure your healthcare team checks your hospital identification bracelet before they give you any medications.
  • Many people may enter your room, from doctors and nurses to aides. If you are unsure of who they are ask them to identify themselves. All hospital employees wear identification badges.

If you have questions about your care, or would like to provide us with a suggestion or observation about your experience, we welcome your comments. Please contact our Quality and Patient Safety Department at 207-744-6134.

Latest News

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Kennebunk Walk-In Care Reopening
Will be open for Urgent Care needs Monday – Friday, 8:00am to 4:30pm. No appointment needed.
MaineHealth to Open Food Pantry in Former Greyhound Station
The project is supported in part by a generous $100,000 donation by Former Maine Speaker of the House and U.S. Senate Candidate Sara Gideon.
Southern Maine Health Care Nationally Recognized with an ‘A’ for safety
This recognition marks the 9th consecutive ‘A’ for Southern Maine Health Care.
MMC is Recognized with an 'A" for Safety
The Leapfrog group has given Maine Medical Center an ‘A’ in its hospital safety grade for a 4th consecutive grading period.