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Contact Us

For Release of Information questions, please contact (207)-662-2211 or Email Us.

Health Information Management Department -

Southern Maine Health Care
1 Medical Center Drive
Biddeford, ME  04005

Monday – Friday, 7:30 AM to 4:00 PM
Closed All Holidays

MaineHealth Professional Park
301 US Route 1, Suite C
Scarborough, ME  04074
Monday – Friday, 7:30 AM to 4:00 PM
Closed Major Holidays

Medical Records and Release Forms

Starting Monday, March 16th, 2020, Health Information Management will be closed to all "in-person" requests for medical records until further notice.  For release of information questions, please call 207-662-2211, Monday - Friday, 7:30am to 4pm or Email Us.

The Health Information Management Department is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with patient’s rights and federal and state regulations.  For additional information regarding health records and privacy, please view our Notice of Health Information Privacy Practices.

How do I obtain a copy of my health information/medical records?

A patient or their legal representative may inspect and/or obtain a copy of their health information, or have copies of their records sent to another facility elsewhere. You may request a copy of your records on paper, on USB flash drive, or on a compact disc (CD).

A completed and signed Authorization to Release Protected Health Information form along with valid identification is required for copies of records to be released. To request the form be faxed or mailed to you, please call 207-662-2211. You may also pick up a copy of the form at the Health Information Management Department located at SMHC, 1 Medical Center Drive, Biddeford, ME 04005.

Please forward the completed signed form, indicating date and time signed, to Health Information Management Department. Mailing address: 301 US Route One, Scarborough, ME 04074. Email: Fax: 207-761-3092.

How long will it take for the copies to be processed?

Processing times may vary depending on the complexity of your request; however in most cases requests are completed within two to three business days from the date of receipt.

Is there a charge associated with my request for copies?

Yes.  Please be aware that there may be a “reasonable cost-based fee” for copying protected health information in accordance with the State of Maine Statutes. The exact fee amount will not be determined until the request has been fulfilled, at which time an invoice will be sent. In some cases, fees may be required prior to releasing the records requested. Payment is acceptable by check or credit/debit card.

How can I get a copy of a Birth Certificate?

Southern Maine Medical Center does not maintain birth certificates. Birth certificates can be obtained from the City Clerk’s office at Biddeford City Hall

What is MyChart?

MyChart gives you the ability to access your health information at your convenience, through a secure website. MyChart allows you to be actively involved in your health care, the ability to communicate with your providers, and help you stay informed.

How do I request an amendment to my medical record?

To request an amendment of your medical record, please fill out the Request for Amendment of Protected Health Information form. Please forward the completed signed form, indicating date and time signed, to Health Information Management 301C US Route One, Scarborough ME 04074. Fax: 207-761-3092. For information on the Amendment Process, please see our Notice of Health Information Privacy Practices.