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Visitor Rules and Amenities

To continue providing the safest care environment, we have temporarily updated our visitor policy as of October 11, 2021.

Visitor Policy - Effective 10/11/21

Visitation is now limited to:

Hospital Inpatient Areas:

  • Pediatrics: Two parents/guardians allowed in all areas, provided space is sufficient to achieve compliance with social distancing.
  • Obstetrics: One spouse/coach/visitor. Doulas also permitted when the obstetrician is aware of their requested presence and they have been part of the prenatal process.
  • All other inpatient areas including critical care: One visitor at any one time from 11 am to 8 pm each day. Exceptions may be made at the time of unit admission or for care plan discussions.
  • Patients on Palliative Care/Comfort Measures: Two visitors at any one time daily, during designated visiting hours. Exceptions may be managed by the care team.
  • End of Life in any inpatient area: Up to four family members at any one time may visit patients likely to expire within 24 hours (all areas) – visit times to be managed by the care team.
  • PARC Unit: Visitors not permitted
  • Patients in isolation for COVID-19 infection or being evaluated for COVID-19 infection: No visitors except for End of Life.
  • Visitors will not be allowed in any units with an active COVID-19 outbreak.

Patient Discharges: Patients will be brought to an appropriate entrance for pick up.

Outpatient Surgery and Procedural Areas: Adult patients should arrange for drop-off and pick-up unless they need special assistance. Exceptions can be made in advance for patients who do not live locally. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.

Emergency Department: One person allowed as an escort, only if the patient requires help with mobility, support or communication with care team, such necessity to be determined by triage or care providers. Escorts will be asked to drop off patients and return to their vehicle while care is being provided.

Ambulatory/Diagnostic Areas: Adult patients may be accompanied by one person, provided space is sufficient to achieve compliance with social distancing. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.

Patients Requiring Special Assistance: Patients in any care setting who need help, such as with mobility or communications with the care team about their medical history or care, may be assisted by an adult escort to provide the needed assistance or support, such necessity to be determined by the care team.

All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter PBMC facilities. Visitors/escorts must:

  1. Perform hand hygiene prior to entering and upon leaving the patient’s room/care area
  2. Wear a mask at all times in the facility
  3. Not go to any locations in the facility other than the room of the patient they are visiting.

Hospital cafeterias remain closed to visitors.

These restrictions are for the protection of patients, employees, visitors and the public, are consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions will remain in effect until further notice and are imposed by order of the hospital’s Chief Medical Officer and Chief Nursing Officer.

Visitor parking is located in the front and back of the hospital. You will see signs denoting parking upon your arrival. Download the parking map here. 

The Waldo County General Hospital Gift Shop is located in the main lobby and offers baby items, cards, stuffed animals, snacks and more. The gift shop is open Monday through Friday from 10:00 a.m. to 3:30 p.m. 

The Best Café is located in the basement level of the hospital and is open from 6:00 a.m. – 6:30 p.m. daily for sandwiches, snacks and beverages. Hot meals are available for breakfast from 6:00 – 10:00 a.m., for lunch 11:00 a.m.- 1:30 p.m. and for dinner from 4:45 until 6:30 p.m. Visitors are asked to refrain from bringing food and drink for patients unless they check first with the nurse.

Vending machines are available for visitor use any time and are located on the first floor in the emergency department waiting room.

Free wireless internet access is available by connecting to the “mhguest” network on your laptop or mobile device.

All tobacco products including electronic cigarettes, cigarettes, cigars, pipes, smokeless tobacco are prohibited on the grounds of all Waldo County General Hospital facilities, including parking areas and in vehicles. Learn more about smoking cessation here
There is a quiet waiting area on the first floor reserved for the families of surgical patients. Arrangements can be made with the switchboard to advise the family as soon as a report from the recovery room is available.

In addition to the lobby waiting area, there are areas on all levels where visitors may wait or where patients may visit with guests.

Incoming mail and flowers are received at the front desk and delivered to patient rooms via our volunteer organization. Postal stamps may be purchased at the front desk and outgoing mail may be given to a member of the nursing staff or unit secretary.

The goal of the staff at Waldo County General Hospital is to provide you and your family with the best possible care. If you have any suggestions, questions or concerns, please contact the Patient Experience & Patient Relations Champion or administration and let us know how we may better serve you. Patient Relations can be reached by calling 207-301-8491 or administration can be contacted Monday-Friday 7:30 a.m. – 4:00 p.m. by calling 207-505-4102.

To give you an opportunity to evaluate your care and to give us an opportunity to improve patient care, Waldo County General Hospital participates in a written Patient Perception of Care Survey. If you receive a survey in the mail, the staff at Waldo County General Hospital would appreciate it if you and your family complete the survey and return it in the envelope provided. All of your responses are confidential. Your suggestions may help us better serve you, your family and the community in the future.