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Visitation Safety Measures

To continue providing the safest care environment, while addressing the supportive needs of our patients, we have updated our visitor policy as of October 5, 2022.

Visitation Safety Measures - Effective 10/5/22

All visitors/escorts are subject to self-screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter the PBMC|WCGH facilities.

All visitors/escorts must:

  1. Perform hand hygiene prior to entering and upon leaving the patient’s room/care area; and
  2. Wear a mask at all times in the facility including while visiting in a patient’s room.

Hospital cafeterias remain closed to the general public, but will be available to ambulatory patients and visitors.

Visitation will now be limited to:

Hospital Inpatient Areas:

  • Pediatrics: Two parents/guardians allowed in all areas, provided space is sufficient to achieve compliance with social distancing.
  • Obstetrics: 2 support people during labor/delivery and postpartum stay. These should be the same 2 individuals for the duration of the patient’s stay unless specific arrangements have been made with the care team.
  • All other inpatient areas including critical care: Two visitors at any one time from 8:00 a.m. to 8:00 p.m. each day. Pediatric visitors under age 2 are discouraged because of their inability to mask.
  • Patients on Palliative Care/Comfort Measures: Two visitors at any one time daily, between 8:00 a.m. and 8:00 p.m. each day. Exceptions may be managed by the care team.
  • End of Life in any inpatient area: Up to four family members at any one time may visit patients likely to expire within 24 hours (all areas) – visiting times are coordinated with the care team.
  • PBMC PARC Unit: Visitors not permitted.
  • Visitors may be restricted on units with an active COVID-19 outbreak at the direction of Infection Prevention.

Patient Discharges: Patients will be brought to an appropriate entrance for pick up.

Outpatient Surgery and Procedural Areas: Adult patients may be accompanied by one visitor. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.

Emergency Department: Adult patients may be accompanied by one visitor, provided space is sufficient to achieve compliance with social distancing.

Ambulatory/Diagnostic Areas: Adult patients may be accompanied by one visitor. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.

Patients Requiring Special Assistance: Patients in any care setting who need help, such as with mobility or communications with the care team about their medical history or care, may be assisted by an adult escort to provide the needed assistance or support, such necessity to be determined by the care team.

Patients with COVID-19 or Being Evaluated for COVID-19: Patients on precautions for COVID-19 may have two visitors per day. The care team may allow additional visitors for end of life or other circumstances deemed necessary to meet patient care needs. Visitors will be offered an N95 respirator and are required to remain masked at all times while in the facility including the patient’s room. Visitation should be limited to close family members and/or essential support people as identified by the patient. After visiting, visitors must leave the facility (not staying in waiting rooms or the Café).

These restrictions are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions are imposed by order of the Hospital’s Chief Medical Officer and Chief Nursing Officer.

Visitor parking is located in the front and back of the hospital. You will see signs denoting parking upon your arrival. Download the parking map here. 

The Best Café is currently closed to the public.

The Best Café is located in the basement level of the hospital and is open from 6:00 am – 6:30 pm daily for sandwiches, snacks and beverages. Hot meals are available for breakfast from 6:00 – 10:00 am, for lunch 11:00 am – 1:30 pm and for dinner from 4:45 – 6:30 pm. Visitors are asked to refrain from bringing food and drink for patients unless they check first with the nurse.

Vending machines are available for visitor use any time and are located on the first floor in the emergency department waiting room.

Free wireless internet access is available by connecting to the “mhguest” network on your laptop or mobile device.

All tobacco products including electronic cigarettes, cigarettes, cigars, pipes, smokeless tobacco are prohibited on the grounds of all Waldo County General Hospital facilities, including parking areas and in vehicles. Learn more about smoking cessation here

The surgical waiting room is closed at this time.

There is a quiet waiting area on the first floor reserved for the families of surgical patients. Arrangements can be made with the switchboard to advise the family as soon as a report from the recovery room is available.

All hospital lounges are closed at this time.

In addition to the lobby waiting area, there are areas on all levels where visitors may wait or where patients may visit with guests.

Incoming mail and flowers are received at the front desk and delivered to patient rooms via our volunteer organization. Postal stamps may be purchased at the front desk and outgoing mail may be given to a member of the nursing staff or unit secretary.

The goal of the staff at Waldo County General Hospital is to provide you and your family with the best possible care. If you have any suggestions, questions or concerns, please contact the Patient Experience & Patient Relations Champion or administration and let us know how we may better serve you. Patient Relations can be reached by calling 207-301-8491 or administration can be contacted Monday-Friday 7:30 a.m. – 4:00 p.m. by calling 207-505-4102.

To give you an opportunity to evaluate your care and to give us an opportunity to improve patient care, Waldo County General Hospital participates in a written Patient Perception of Care Survey. If you receive a survey in the mail, the staff at Waldo County General Hospital would appreciate it if you and your family complete the survey and return it in the envelope provided. All of your responses are confidential. Your suggestions may help us better serve you, your family and the community in the future.