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Visitation Safety Measures

New Visitation Safety Measures - Effective 9/21/22

SMHC is committed to maintaining the safety of all patients, visitors and care team members while helping to prevent the community spread of COVID-19 with the following guidelines. We urge you to be up to date on your COVID-19 vaccinations before visiting patients or others in the hospital. COVID-19 vaccinations, including booster shots, will help keep you and your loved one safe while visiting.

IMPORTANT: To keep our patients and care team members safe, unit visitation guidelines are subject to change without notice, based on increased COVID-19 activity. SMHC reserves the right to limit visitation due to operational, space or crowding concerns. Visitation is open during pre-established visiting hours. Any after-hour visitation requests will be coordinated through the unit charge/nurse leader.

Adult Inpatient Units at Biddeford Medical Center:

  • Monday – Friday 10 am - 8 pm
  • Saturday – Sunday 10 am - 8 pm

Behavioral Health: Inpatient behavioral health unit visitation times must be pre-scheduled. Visitors may call 207-490-7000 and work with unit staff to reserve a date, time and space for their visit. Visitation times have been established based on the prioritization of patient meal and programming requirements. Exceptions to pre-established visitation times will be determined by the charge nurse.

7 days per week, including holidays:

  • BHU1 4:20 pm - 4:50 pm and 5 pm - 5:30 pm
  • BHU2 3 pm - 3:30 pm and 3:40 pm - 4:10 pm

Virtual visitation is also available and may be arranged as requested by the patient or caregiver.

Emergency Department: One person at a time permitted to accompany patient, provided space is sufficient to achieve compliance with social distancing. Exceptions may be made for care plan discussions as arranged with the care team or for end of life. Pediatric patients may be accompanied by two parents/guardians if space allows. The number of patients that come to us for emergency care is higher than ever. We may need to further restrict the number of visitors into the emergency department during busy times when space is limited or when safety is a concern.

End of Life in any inpatient area, including COVID positive patients and PUIs: Up to four family members may visit patients likely to expire within 24 hours (all areas) – visit times to be managed by the care team.

Patients in isolation for COVID-19 infection or being evaluated for COVID-19 infection: One visitor per day. All visitors to COVID-positive patients will be provided an appropriate N-95 mask that does not require fit testing and must be worn the entire time they are in the hospital. Visitation will be limited to close family members and/or essential home care providers.

Physician Practices: Adult patients may be accompanied by preferably one person if space allows. Pediatric patients may be accompanied by two parents or guardians. Obstetrics patients may be accompanied by one person.

Ambulatory/Diagnostic Areas: Adult patients should preferably come alone or arrange for drop-off and pick-up unless they need special assistance. Surgical patients may come with one adult escort/support person as long as space allows. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing. Obstetrics ultrasound patients may be accompanied by one adult spouse/coach.

All visitors and escorts must:

1. Perform hand hygiene prior to entering and upon leaving the patient’s room/care area;
2. Remain at least six feet from the patient at all times (as much as possible);
3. Wear a surgical or N-95 mask at all times in the facility, including patient rooms;
4. Cover mouth/nose when coughing or sneezing, use and dispose of tissues and perform hand hygiene after contact with respiratory secretions; and
5. Not go to any locations in the facility other than the room of the patient they are visiting or other designated areas.

All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter SMHC facilities.

These safety measures are for the protection of patients, employees, visitors and the public, are consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus.