Visitor Rules & Amenities
Visitor Policy - Effective 6/23/21
All visitors and escorts must:
- Perform hand hygiene prior to entering and upon leaving a patient’s room/care area;
- Wear a mask at all times in the facility; and
- Not go to any locations in the facility other than the room of the patient they are visiting. Hospital cafeterias are closed to visitors.
Visitors/escorts are not permitted on hospital campuses, except the following:
Hospital Inpatient Areas:
- Pediatrics: Two parents/guardians allowed in all areas, provided space is sufficient to achieve compliance with social distancing
- Obstetrics: One spouse/coach. Doulas also permitted when the obstetrician is aware of their requested presence and they have been part of the prenatal process.
- All other inpatient areas including critical care: One visitor daily during a specified three-hour time period as defined by the local health system. Exceptions may be made at the time of unit admission or for care plan discussions.
- Patients on Palliative Care/Comfort Measures: Two visitors daily, once per day, at times to be managed by the care team.
- End of Life in any inpatient area: Up to four family members may visit patients likely to expire within 24 hours (all areas) – visit times to be managed by the care team.
- Patients in isolation for COVID-19 infection or being evaluated for COVID-19 infection: No visitors except for end-of-life.
- Visitors will not be allowed in any units with an active COVID-19 outbreak.
Patient Discharges: Patients will be brought to an appropriate entrance for pick up.
Outpatient Surgery and Procedural Areas: Adult patients should arrange for drop-off and pick-up unless they need special assistance. Exceptions can be made in advance for patients who do not live locally. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.
Emergency Department (ED): One person permitted to accompany patient, provided space is sufficient to achieve compliance with social distancing. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing. Exceptions may be made for care plan discussions as arranged with the care team or for end of life.
Ambulatory/Diagnostic Areas: Adult patients should come alone or arrange for drop-off and pick-up unless they need special assistance. Pediatric patients may be accompanied by two parents/guardians, provided space is sufficient to achieve compliance with social distancing.
Patients Requiring Special Assistance: Patients in any care setting who need help — such as with mobility or communications with the care team about their medical history or care — may be assisted by an adult escort to provide the needed assistance or support. Such necessity will be determined by the care team.
All visitors/escorts are subject to screening for COVID-19. Visitors/escorts with any COVID-19 symptoms will NOT be allowed to enter hospital facilities.
These restrictions are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions are imposed by order of the MaineHealth President and Chief Medical Officer.
All patients coming to Pen Bay Medical Center for a procedure must check in at the registration desk in the main entrance of the hospital.
Registration Desk Hours
Monday-Friday, 7:00 a.m. – 5:30 p.m. Saturday 8:00 a.m. – noon
When registering at any of our facilities, be sure to bring with you:
- Your insurance card(s)
- A photo ID
- Orders from your doctor or other paperwork
Outpatient Lab Hours
Effective Monday, May 11 regular outpatient lab hours will be reinstated. Please note, we are recommending services only for care that is time sensitive at this time. For questions about time-sensitive care, please click here.
Monday - Friday, 7:00 a.m. – 5:30 p.m.
Saturday, 8:00 a.m. – noon
Outpatient Lab: 207-301-8720.
Note: Patient Registration and Outpatient lab are generally closed during major holidays including:
- President’s Day
- Memorial Day
- Fourth of July
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
- New Year’s Day
For assistance, please call the library at 207-301-8456 or email Ashley Duguay.
Patient Health Resources
MedlinePlus is the most authoritative source for consumer health information on the Internet. For a more robust listing of resources or for assistance, please contact the library.
The Gift Shop at Pen Bay Medical Center is located on the main hallway and offers gifts, cards and flowers delivered direct to patient rooms. The gift shop is open Monday through Friday from 9:00 a.m. to 4:00 p.m. The gift shop can also be reached by calling 207-301-8557.
Bay View Café & ATM
The Bay View Café is open 6:30 a.m. – 6:30 p.m. An ATM is located inside the Bay View Café.
Free wireless internet access is available by connecting to the “MHGuest” network on your laptop or mobile device.
Chapel & Spiritual Care
The Chapel is located off the main hallway across from the outpatient lab and is open for contemplation and prayer. Please speak with your nurse or care provider to arrange for spiritual support or chaplain services, or call 207-301-8546.
We are committed to providing patients and families with the pricing information needed to make informed healthcare decisions. To speak with a MaineHealth Patient Financial Services Representative or request an estimate for services, please call 207-887-5100 or toll free at 866-804-2499, Monday – Thursday, 8:00 a.m. – 6:00 p.m. and Friday, 8:00 a.m. – 5:00 p.m.
You can also visit the Maine Health Data Organization’s Maine HealthCost website to learn more about the topic of price transparency and health costs for Maine residents.
The Community Wellness Trail at Pen Bay Medical Center.
The trail, now open to the public, spans around the perimeter of the hospital grounds and is accessed by three trail heads, including a small, parking lot across from CedarWorks on Route 1. Two additional trail heads are located within the Pen Bay Medical Center Campus at Pen Bay Urology, 3 Glen Cove Drive and the Pen Bay Café.
This project has been brought to the community with the support of Pen Bay Medical Center colleagues, community members and local businesses.
The Community Wellness Trail includes nine Fit-Trail stations. For your safety, please read the directions at each station and follow the instructions while participating in the activity. The target heart beat range guides located at each station provide valuable information regarding how you should pace yourself during exercise.
While using the Community Wellness Trail we ask that you…
- Please plan ahead and prepare to carry out any trash. (Dog waste stations are located at each trail head.)
- Please stay on the trail.
- Respect the wildlife.
- Be considerate of other visitors and respect the privacy of our patients.
- The Community Wellness Trail is open from sunrise to sunset.
- Dogs must be leashed at all times.
- Please check for ticks after walking the trail