Skip to main content

Operational Excellence

Pen Bay Medical Center and Waldo County General Hospital are proud to be part of the MaineHealth Operational Excellence program that was honored with the 2017 Quality Improvement Leadership Award from Maine Quality Counts (QC), a nonprofit organization working to transform health and healthcare.

The award recognizes an individual or organization that has introduced innovations, used creativity and embraced risk-taking in their leadership of demonstrably-successful quality improvement initiatives. The Operational Excellence program at MaineHealth brings leaders and team members together to engage in work focused on improving safety, quality and the patient experience.

Operational Excellence at Pen Bay Medical Center

PBMC celebrates its 1000th KPI, awarded to the Birth Center, for supporting the “Safe Sleep Initiative” for infants. This KPI provided education for colleagues and new families, promoting safety of the newborn’s sleep environment. As a result of this initiative, the department is developing a policy addressing safe sleep for newborns and will be creating a hospital based infant safe sleep program. These actions will meet the eligibility requirements for the facility to achieve “Bronze Certification”, by the “Cribs for Kids” hospital certification program. This certification is recognized by the National Institutes of Health and the American Academy of Pediatrics, as the national standard for safe sleep of infants. 

Working together to find solutions for process improvement is vital for our hospitals. PBMC and WCGH look forward to the continued growth of the program in the coming years.

Beginning with Pen Bay Medical Center in 2013, Operational Excellence has rolled out at almost every organization across the MaineHealth system. One aspect of the Operational Excellence program is the “Gemba walk” where leaders visit numerous departments, every day, to talk directly with teams about the work being done there. Department personnel collect data on the issues they wish to improve (referred to as Key Performance Indicators or KPIs) and share this information at the Gemba walk.

PBMC celebrated completing more than 1,000 KPIs in 2017, while WCGH celebrated completing more than 500. KPIs range from safe sleep initiatives, timely patient communication and referral accuracy, to standardizing supply rooms and waiting area improvements.

Latest News

View All
U.S. News & World Report Names MMC ‘Best Regional Hospital’ for Ninth Straight Year
U.S. News & World Report has named Maine Medical Center (MMC) as the best hospital in Maine for 2021-2022. It is the ninth consecutive year that the hospital has been named as a “Best Regional Hospital.” MMC also was recognized as “high performing” in 13 common procedures and conditions included in the annual survey of U.S. hospitals.
Memorial Hospital Holds 41st Annual Golf Tournament to Support Enhancement of Pediatric Services
Memorial Hospital held its 41st Annual Golf Tournament on July 22 at the North Conway Country Club with 132 golfers in attendance.
Annual Health Care Golf Classic Benefits Two Organizations
Franklin Community Health Network’s annual Health Care Golf Classic was held July 12 at the Sugarloaf Golf Club netting approximately $17,500 in proceeds to benefit the Healthy Community Coalition (HCC) of Greater Franklin County and the Martha B. Webber Breast Care Center.
MaineHealth makes significant workforce investment, raising wages for its care team members starting Aug. 8
In addition to a base wage increase for nearly all employees, the minimum pay rate across the health system will rise from $14 to $17 an hour, and market adjustments will be made for hard-to-fill roles.