Patient Billing Statement

MaineHealth bills provide you and your family more information with fewer mailings. We consolidate billing information for MaineHealth organizations in one place. Most of our MaineHealth organizations use this new consolidated statement. It makes things easy and convenient for patients and bill payers.

Understand your patient statement

Here is important information for you to understand about your patient statement:

MaineHealth bills for services that your health care coverage does not pay and for which you are responsible. The information below will help you to understand our Patient Statement Program and how to pay your bill.
If you have no health insurance, your first statement will say that we are billing you for services provided. If you cannot pay your bill, look for information on your statement about the programs available to help you pay your hospital bills . View a sample of your consolidated statement.
Once all health insurances have paid their portion of charges, MaineHealth will send you a consolidated statement showing the current amount due from you.

Questions? Contact us

If, at any time during the statement process you have any questions, please contact the MaineHealth Patient Financial Services department , Monday – Thursday, 8:00 a.m. – 6:00 p.m. and Friday, 8:00 a.m. – 5:00 p.m. at 207-887-5100 or toll free at (866) 804-2499. You can also fill out our contact us form.

How to read your Patient Statement

It's important to understand your Patient Statement.
Here's a look at a Sample Patient Statement, with an explanation of what each line item means.

Sample Patient Statement

What if my account is past due?

Here's what happens to accounts past due

The patient consolidated statement provides an important message for you on the collection process, for example: “Please pay upon receipt of this statement” or “Your account is past due. Please remit upon receipt of this statement”.

If you do not pay the amount due upon receipt of this patient consolidated statement MaineHealth will continue sending patient consolidated statements approximately 30 days apart. If you do not pay the amount due or establish a monthly payment plan, your account will be sent to our outside collection agency.

If you have established a monthly payment plan with MaineHealth, the installment amount will be billed to you monthly.

This monthly patient consolidated statement will provide details of new activity and any new amounts due on the account, for example, if you make a payment, the next statement will reflect that payment.

Latest News

View All

four golfers standing on the course next to an event sign

Memorial Hospital Holds 41st Annual Golf Tournament to Support Enhancement of Pediatric Services

Memorial Hospital held its 41st Annual Golf Tournament on July 22 at the North Conway Country Club with 132 golfers in attendance.

Annual Health Care Golf Classic Benefits Two Organizations

Franklin Community Health Network’s annual Health Care Golf Classic was held July 12 at the Sugarloaf Golf Club netting approximately $17,500 in proceeds to benefit the Healthy Community Coalition (HCC) of Greater Franklin County and the Martha B. Webber Breast Care Center.

MaineHealth makes significant workforce investment, raising wages for its care team members starting Aug. 8

In addition to a base wage increase for nearly all employees, the minimum pay rate across the health system will rise from $14 to $17 an hour, and market adjustments will be made for hard-to-fill roles.

Ross Isacke, DO, Joins Franklin Community Health Network as New Chief Medical Officer

Franklin Community Health Network (FCHN), a member of MaineHealth, is pleased to announce that Ross Isacke, DO, will join the organization as chief medical officer (CMO), beginning September 7.