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Our Commitment to Quality

Memorial Hospital’s Quality Program methodically measures the performance of the hospital system and identifies opportunities for improvement.  We apply a standardized approach to prioritizing opportunities for improvement. There is continuous activity throughout the hospital working toward improving the quality of care and service we provide to our community.

Every department participates in quality improvement activities and identifies its key processes, develops metrics for them, identifies comparable benchmarking information and then uses analysis to identify opportunities for improvement.  The metrics can be the commonly recognized quality improvement indicators that are widely available.  As each department prioritizes its quality improvement opportunities, it continuously plans and executes interventions aimed at improving the performance of the process.

We are pleased to share the latest reports measuring our quality initiatives. Some are based on our own scores. Others allow for comparison to facilities throughout New Hampshire. 

Patient Experience Scores

Memorial Hospital conducts extensive and on-going patient experience surveying through National Research Corporation (NRC). Thousands of patients are mailed and return surveys after visiting the hospital or its practices. Based on these returns, NRC not only measures patient experience, they also provide comprehensive improvement solutions based on evidence-based best practice recommendations. This process allows for quality improvement and helps providers and our practices achieve successful patient-centered care environments. It is based on the belief that measuring behaviors improves outcomes.

Click on the link below to view the latest overview of our quality scores which are updated bimonthly with a 12 month rolling average.

Our Latest Quality Scores - updated 3-2017 (PDF)

Hospital Compare Scores

Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. You can use Hospital Compare to find hospitals and compare the quality of their care. The site lets you select up to 3 hospitals to compare key quality measures in one simple chart, including timeliness of care, readmissions, complications and more. It also includes HCAHPS scores (Hospital Consumer Assessment of Healthcare Providers and Systems), a national survey that asks patients about their experiences during a recent hospital stay.

The information on Hospital Compare:

  • Can help you make decisions about where you get your health care
  • Encourages hospitals to improve the quality of care they provide 

You may view Memorial Hospital's score on Hospital Compare here

Additional information about hospital quality data can be found at the federal government's website.

Nursing Home Compare Scores

Nursing Home Compare is similar to Hospital Compare, but for nursing homes. Memorial Hospital is home to the Merriman House nursing home, a 45 bed intermediate care facility. Nursing Home Compare has detailed information about every Medicare and Medicaid-certified nursing home in the country. States may collect and post additional information that is not collected by the Federal government.

You may view the Merriman House nursing home's score on Nursing Home Compare here.