Operational Excellence at Maine Medical Center
Maine Medical Center’s operational excellence program is nationally recognized as a platform for quality and process improvement. Operational excellence empowers all care team members to work together in achieving our mission, vision, values and strategic goals. Intra-professional teams collaborate by gathering data, assessing progress towards goals, and creating action plans to improve care. Leaders visit front-line teams every day to learn about challenges and help find solutions.
Since its launch in 2015, the MaineHealth operational excellence program has supported innovative care approaches recognized by many organizations, including the Institute for Healthcare Improvement. Achievements include:
- Integration of the patient into quality improvement
- Exemplary communication between doctors and nurses
- Inventive approaches to community health
- Pioneering techniques to optimize patient flow