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Innovation & Care Design

Maine Medical Center’s Operational Excellence Program is nationally recognized as a platform for quality and process improvement. Operational Excellence empowers all members of the care community to work together in achieving our mission, vision, values and strategic goals. Interprofessional Teams collaborate by gathering data, assessing progress towards goals, and creating action plans to improve care. Leaders visit frontline teams every day to learn about front line concerns and help find solutions.

Since its launch in 2015, the Operational Excellence Platform for Improvement has supported innovative approaches to care that have been recognized by many organizations, including the Institute for Healthcare Improvement. Achievements include:

  • Integration of the patient into quality improvement
  • Exemplary communication between doctors and nurses
  • Inventive approaches to community health
  • Pioneering techniques to optimize patient flow