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Patient Registration

We want your experience at Maine Medical Center to be the best possible. That experience starts before your scheduled visit. Please read the information below before you come to MMC to help make your admission a smooth process. You can register ahead of your visit, understand your financial responsibility and/or get information on financial support if needed.

Interpreter Services

We provide free interpreter services. If you need an interpreter, please let hospital staff know or call us at 207-662-0111.
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All patients who have a scheduled service at a MaineHealth facility are asked to pre-register. Our pre-registration process saves you time at arrival by allowing us to prepare for your services. Pre-registering also helps make sure all the information we have on file is up to date and accurate. Please pre-register at your earliest convenience. 

You can be sure what you tell us will always be kept private.

Information Needed for Pre-Registration

  • Identification information, including your Social Security number for safe patient identification and billing purposes
  • Demographic information
  • Insurance information (found on your medical insurance card)
  • Date of service for your stay

How to Pre-Register

  • Please call 207-662-2433 or toll-free 800-619-9715
  • Business hours are 7:30 AM to 6:30 PM, Monday through Friday
  • Pre-registering on the phone takes approximately 5–10 minutes
  • Allows you to view your medical record online including test results, health history, and medications
  • Schedule a doctor’s appointment and view past or future appointments
  • Request prescription refills
  • Complete your registration for an upcoming visit or update your registration information
  • Want to know more about MaineHealth MyChart?
Part of the pre-registration and admission process for some procedures includes the opportunity to learn about your financial responsibility and provide a payment prior to receiving services and at time of service. This allows you to be an informed consumer by providing you with a better understanding of your benefits and individual payment responsibilities. Identifying if financial counseling is needed and connecting you with the appropriate resources is a critical part of this process. It is one less thing for you to worry about while recovering and we are committed to providing the best health care to everyone in the communities we serve – regardless of their ability to pay. Visit our Billing and Financial Services page for more information.

Here is a checklist of things to do before you come to the hospital:

  • Talk to your insurance company and /or employer to make sure your insurance covers the procedure, in case prior authorization is needed.
  • If you do not have insurance, please call the Financial Counseling Office at 207-662-1949.
  • Arrange ahead of time for a driver or other transportation for when you leave the hospital.
  • Chose one family member or friend to be a spokesperson to take calls or relay information about how you're doing.
  • Complete an advance directive.
  • Pre-register for your stay.
  • Be sure to know what time to come to the hospital. If you have not been told, please check with your doctor.
  • Take a shower or bath before you come to the hospital. If provided to you, use special soap as directed.

    • Things you will need with you:

  • Your insurance card and photo ID.
  • Money or payment for medicines, time of-service payments, or other small items you may want to buy while at the hospital.
  • A list of current medicines you take at home. Please include how much you take and how often you take it.
  • Completed advance directive form.
  • Personal health devices.

    • You may also want these items to make your stay more pleasant:

  • Something to read.
  • Comfortable nightclothes and slippers.
  • Your own items for personal hygiene. Please do not bring perfumes or scented products.

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    Things To Leave At Home

    • Valuables, like large sums of cash and jewelry
    • Medicines you take at home including medical marijuana
    • Electric fan
    • Electric heating pad
    • Electric radio
    • Electric razor
    • Hair dryer
    • Pets
    • Television
    • Weapons

    Upon Arrival

    Our staff will do what they can to make the admitting process easy and efficient for you. We will ask you to sign forms saying you agree to your treatment. Please read the forms carefully.

    For admissions, while your room is being prepared for you, we will make you as comfortable as we can in our waiting room. Sometimes there may be a shortage of rooms because of unexpected emergencies. If this is the case, we will do our best to work with your care team to tell you before you come to the hospital. Unfortunately, we may not know we’ll be short of rooms until the day you arrive. We appreciate your patience.

    Before surgery: Pre-Operative Readiness and Education (PREP) 

    • If you are having surgery at MMC, your surgeon will give you information about your surgery, such as how to prepare and what time to arrive.
    • There are two parts to PREP: a PREP phone call and a PREP visit.
    • Every surgical patient will receive a PREP phone call. It is very important to call us back quickly if we leave you a message.
    • Some patients will also be asked to come to the PREP clinic for an in-person visit. This depends on the type of surgery and any health conditions you have.

    Questions: Main Line 207-662-8217
    PREP nurse line at 800-838-8217
    mmc.org/prep

    Location: MMC Brighton Campus
    335 Brighton Avenue, Portland, ME

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    We are Tobacco-Free and Fragrance-Free 


    Tobacco is not allowed in the hospital or on hospital grounds, this includes e-cigarettes. Visitors can get free emergency nicotine gum from The Pharmacy on the ground floor of the Coulombe Family Tower. The Pharmacy is open 24 hours a day, every day. Tobacco treatment services are available for patients during their hospital stay. This includes counseling, support, and help with nicotine replacement to manage cravings or help with quitting. Ask your nurse or doctor to place an order if you would like this support. For the health and safety of our patients, visitors, and staff with severe allergies, we ask that you remain fragrance-free. This includes not using perfume, cologne, lotions, or oils with fragrance, and being free of smoke odor.

    Important Information