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2019 Maine Behavioral Healthcare Annual Report

A Message from our President

Dear Friends,

The past year marked exciting growth and celebration for Maine Behavioral Healthcare. On January 1, 2019, we became part of a unified organization as we joined the MaineHealth family of care, which represents a hospital system of 10 organizations serving much of Maine and Carroll County, New Hampshire. Through unification we are now well positioned to leverage the scale and expertise of the MaineHealth system to deliver high-quality, coordinated care for our patients and clients.

Maine Behavioral Healthcare is the most comprehensive behavioral health provider in Maine employing over 1,100 people. We provide care to an extremely vulnerable population; individuals with mental illness, substance use, autism and developmental disabilities and those with co-occurring illnesses, such as those with depression combined with opioid use disorder. With 1 in 5 adults in the U.S. facing mental illness each year1 and suicide representing the 2nd leading cause of death for those aged 10-342 the need for our services is critical.

In this report you will read stories of the strides we have made to meet the needs of our communities and what it means to those receiving our services. Our cover story shares the tale of a young man with autism who serves as a testament to the need for expanded services in this area and we are meeting that need. You will read about our expansion of services for substance use disorder at our new treatment location in South Portland and how we are working with Southern Maine Health Care to expand inpatient treatment in Sanford.

While this publication is a reflection of 2019 I would be remiss not to draw attention to our organization’s response to the COVID-19 pandemic. Early in 2020, with support of the MaineHealth system we quickly implemented an array of safety precautions designed to limit the spread of the virus. Within a few short weeks we were able to expand our ability to leverage the use of telehealth technology to continue providing services to individuals in our community. From mid-March through the end of May 2020, we conducted a total of 35,000 visits using telehealth. Our progress will be more detailed in next year’s report.

What I find most impressive in these stories is the incredible dedication shown by our care team members. The work they do can be difficult, but our staff consistently puts our patients and clients first. This report represents a mere fraction of the care and compassion I see from our employees every day. I hope you enjoy reading these samples of the impact they make on some very special people.

Suellen Griffin
Suellen Griffin, FACHE Interim President

Download our 2019 Annual Report

Click to download a PDF of the 2019 Maine Behavioral Healthcare Annual Report.

Statistics FY19 

Maine Behavioral Healthcare Services

  Clients Served  Client Visits

Behavioral Health Case Management

  2,425 36,892 

Intensive Community Based Services

   344 40,687 

Outpatient Psych & Therapy 

  44,534 18,183 


  93 73,564 

Spring Harbor Hospital

  2,153 31,178 

Substance Use

  751 9,497 

 Total   50, 840 237,323
Managed Services*

Emergency Dept services: crisis and acute psych units

7,806 18,208

Consultation general hospital services

6,825 8,846

Hospital step down services

949 23,582
Inpatient psychiatric units
1,599 14,817
Integrated Behavioral Health
13,682 48,199
Outpatient Psych & Therapy
4,455 33,370

 Total    35,316 147,022

*Maine Behavioral Healthcare manages mental health services throughout the MaineHealth system, including Maine Medical Center, Southern Maine Health Care and Coastal Health Alliance.