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The Complex Coverage Group

The Complex Coverage Group staff serve as a resource to the Care Management Department at Maine Medical Center whose Care Managers identify in-patients who need intensive assistance navigating the complex web of social safety net programs, such as Medicare, Social Security, MaineCare and the Affordable Care Act (ACA) Health Insurance Marketplace. Complex Coverage Group Medical Outreach Case Managers (MOCM) provide direct support and content expertise to these patients, maintaining patients on their caseload even after they are discharged and until the application or transition process is complete. In addition to serving as a direct resource to patients, the MOCMs serve as a guide to Care Managers who have general program questions.