Skip to main content


Access to a patient portal is given to all patients with computer access. A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Patient portals enhance patient-provider communication, empower patients, support care between visits and, most importantly, improve patient outcomes.

Franklin Memorial Hospital is transitioning to a new online patient portal called MyChart on March 2, 2019. Our original patient portal is now read only. This means:

  • You will still see your health information in the original portal prior to March 2.

  • No new information will be added to the original portal after March 2.

  • You will no longer be able send to messages to your provider through the original portal after Feb. 27.

  • We no longer provide technical support for the old portal.

  • The old portal will be disabled entirely on May 1.

You can always access your complete health records through our Health Information Management department (medical records) on the ground floor of the Franklin Health Medical Arts Center. Visit them in person to request copies of your health records dating back from March 1, 2019 and earlier.


After March 2, you can enroll in MyChart, a free secure website that lets you see your health information online. It will allow you to:

  • Request and manage your appointments

  • Review your health summary

  • View your lab or test results

  • Communicate securely with your care team

  • Request prescription refills

  • Make an online payment

At your next scheduled appointment after March 2, you will receive an activation code and instructions for enrolling in MyChart/


The MyChart customer support team can be reached 24 hours a day at 855-255-2300 (toll-free).

Don’t have access to the patient portal?

 Contact your physician practice for information.