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SMH Exceeds Patient Expectations

Avatar International, an industry leader in healthcare quality improvement services today recognized its award winning hospital partners in 2009. Stephens Memorial Hospital is being awarded Avatar International's Exceeding Patient Expectations award.  


In making the announcement, David Medvedeff, PharmD, MBA, CEO of Avatar said, "The hallmark of exceptional service to patients is to consistently meet or exceed their expectations - not always an easy task Stephens Memorial Hospital has demonstrated that it exceeds its patients' expectations in a tangible and measurable manner.  As a winner of Avatar's Exceeding Patient Expectations Award, I congratulate Stephens Memorial Hospital for its continued and impressive efforts to put patients first."



In accepting this award, Katherine Bonney, RN, MSN, Vice President of Quality & Safety stated, "We are proud of this award as we are continuously striving to provide high quality service to our patients as well as their family members and friends.



Stephens Memorial Hospital is a Leapfrog Top Rural Hospital and a member of the MaineHealth.  Visit Western Maine Health on the Internet at


About Avatar


Avatar (, a research and consulting company based in Orlando, FL, specializes in Evidence Based Intelligent SurveysTM and Innovative StrategiesTM to transform information into significant quality and efficiency of care improvement for the healthcare industry. In addition to conducting surveys, Avatar also actively engages healthcare providers in process improvement, including training in service quality. 





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