Western Maine Health Vice President of Performance Improvement, Kathy Bonney, RN, MSN, has shared that Stephens Memorial Hospital (SMH) and partner hospitals throughout the MaineHealth system have adopted the Clinical Microsystems Methodology for hospital wide improvement projects.
Clinical Microsystems focuses on ideas and plans for systems of operation coming from front line staff rather than from the top down management style. Shelly Shibles, RN, Performance Improvement Manager attended The Clinical Microsystems training at the Dartmouth Institute and brought her knowledge back to share with the staff at SMH. The Microsystems system focuses patient centeredness and on using the right Performance Improvement Tools at the right time - focusing on improving systems with a global aim and a specific aim.
The Surgical Services Department was the first to adopt the system at SMH. Shibles coached a team of seven staff through a project that they picked after reviewing data on areas that they could improve. The team worked on Improving Patient Flow in the Operating Room. Over the past six months, the team met monthly at SMH and in Portland to work on their project.
On May 14th the team traveled to Portland to meet with other hospitals and organizations to unveil their projects and successes. Marjorie Godfrey, MS, RN, Director of the Clinical Microsystem Resource Group at the Dartmouth Institute was on hand to discuss the teams projects and present certificates.
Shibles shares that the Clinical Microsystems design will be working its way into other departments soon. Currently the Emergency Services Department has a team and the Leadership Meeting has adopted the use of Microsystems Meeting Skills for their committee.
Photo caption: The SMH Surgical Services Clinical Microsystems Team in Portland.
L-R : Front: Marjorie Godfrey, MS, RN, Director of the Clinical Microsystem Resource Group at the Dartmouth Institute; Beverly Snow, RN-C, Nurse Director of Surgical Services, Diane Morrison, RN, Dee Gagne, Jody Robbins, CST, Andy Damon, CST-FA
B: Doug Salvador, MD, MPH, Patient Safety Officer and Associate Chief Medical Officer at Maine Medical Center; Shelly Shibles, RN, BSN Kevin McAllister, RN, Robin Levassur, RN.