New Website Enables SMH Patients
to View and Compare Hospital Quality Scores
The quality of care you get while in the hospital can
make a difference in how you feel, how long you stay,
and how quickly you get better. Part of the
decision-making process on where to receive care should
include an understanding of a hospital's performance.
That's why Stephens Memorial Hospital, has teamed
with MaineHealth and its other member hospitals to
publicly report their quality scores on a new website.
This report card will help patients and family members
make more informed healthcare choices.
"While all hospitals strive to deliver excellent
care, the truth of the matter is that quality varies,
and healthcare consumers have a right to know how a
hospital performs. Moving toward a culture where
reporting quality data publicly has been an important
goal for MaineHealth and its member organizations," says
Elizabeth Mitchell, Senior Director for Public Policy at
MaineHealth. "True transparency is what consumers
deserve. We hope this tool will help patients and family
members make informed decisions when contemplating where
to receive care."
The on-line report card
compares quality data in two ways: it displays the
aggregate scores for MaineHealth's member and affiliate
hospitals (total of nine organizations which includes
Stephens Memorial Hospital) and also hospital-specific
data for the participating member hospitals (total of
four organizations including Stephens Memorial
Hospital). In both instances, the scores are compared to
state and national averages to give consumers a baseline
to put the MaineHealth scores in context.
data included on the report cards - for measures such as
heart attack, heart failure, pneumonia care, and patient
safety - is the data that the hospitals currently
provide to several organizations for mandatory
reporting. To make it more helpful for consumers, the
information is presented in tables, with pop up dialogue
boxes, describing each measure and why it's important,
and symbols to clearly mark exceptional, average, and
"The measures in our
public report card are selected from a list endorsed by
several national organizations including The National
Quality Forum and The Center for Medicare and Medicaid
Services," says Robert McArtor, M.D., Chief Medical
Officer for MaineHealth.
MaineHealth member hospitals include: Maine Medical
Center in Portland, Stephens Memorial Hospital, St.
Andrews Hospital in Boothbay Harbor, and Miles Memorial
Hospital in Damariscotta. The scores will be updated on
a quarterly basis. Plans are already underway to include
Spring Harbor Hospital in Westbrook and additional
quality measures such as behavioral health, pregnancy
and childbirth, cost comparisons.
To access the new quality website, just go to
www.wmhcc.org. On the home page click on "View &
Compare Stephens Memorial Hospital Quality
Stephens Memorial Hospital
is an affiliate of Western Maine Health, which is part
of the Maine Health® family. Visit Western Maine
Health on the Internet at www.wmhcc.org.