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New Website Enables SMH Patients to View and Compare Hospital Quality Scores

NORWAY - The quality of care you get while in the hospital can make a difference in how you feel, how long you stay, and how quickly you get better. Part of the decision-making process on where to receive care should include an understanding of a hospital's performance.
That's why Stephens Memorial Hospital, has teamed with MaineHealth and its other member hospitals to publicly report their quality scores on a new website. This report card will help patients and family members make more informed healthcare choices. 

"While all hospitals strive to deliver excellent care, the truth of the matter is that quality varies, and healthcare consumers have a right to know how a hospital performs.  Moving toward a culture where reporting quality data publicly has been an important goal for MaineHealth and its member organizations," says Elizabeth Mitchell, Senior Director for Public Policy at MaineHealth. "True transparency is what consumers deserve. We hope this tool will help patients and family members make informed decisions when contemplating where to receive care."

The on-line report card compares quality data in two ways: it displays the aggregate scores for MaineHealth's member and affiliate hospitals (total of nine organizations which includes Stephens Memorial Hospital) and also hospital-specific data for the participating member hospitals (total of four organizations including Stephens Memorial Hospital). In both instances, the scores are compared to state and national averages to give consumers a baseline to put the MaineHealth scores in context.

The data included on the report cards - for measures such as heart attack, heart failure, pneumonia care, and patient safety - is the data that the hospitals currently provide to several organizations for mandatory reporting. To make it more helpful for consumers, the information is presented in tables, with pop up dialogue boxes, describing each measure and why it's important, and symbols to clearly mark exceptional, average, and below-average scoring.

"The measures in our public report card are selected from a list endorsed by several national organizations including The National Quality Forum and The Center for Medicare and Medicaid Services," says Robert McArtor, M.D., Chief Medical Officer for MaineHealth.

The participating MaineHealth member hospitals include: Maine Medical Center in Portland, Stephens Memorial Hospital, St. Andrews Hospital in Boothbay Harbor, and Miles Memorial Hospital in Damariscotta. The scores will be updated on a quarterly basis. Plans are already underway to include Spring Harbor Hospital in Westbrook and additional quality measures such as behavioral health, pregnancy and childbirth, cost comparisons.

To access the new quality website, just go to  On the home page click on "View & Compare Stephens Memorial Hospital Quality Score.

Stephens Memorial Hospital is an affiliate of Western Maine Health, which is part of the Maine Health® family.  Visit Western Maine Health on the Internet at

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