The iCare values employees possess are what makes the Western Maine Health experience a positive one!

Integrity
We will conduct ourselves in all matters, in a manner that is ethically and professionally responsible
         Follow WMH's Ethics Policy including:
                   Make ethical decisions
                   Communicate honestly
                   Keep information confidential
                   Comply with all other laws and regulations

Compassion
We will demonstrate an awareness of the suffering of others and attempt to relieve it
         Look and listen carefully
         Show patience
         View life through your customer's eyes
         Be supportive and comforting
         Avoid jargon by communicating clearly

Accountability
We are all responsible for consistently providing exceptional care and services
         Improve our care and services
         Deliver safe patient care
         Admit mistakes
         Use resources and time wisely
         Maintain a neat and clean environment

Respect
We will be considerate of everyone.
          Demonstrate WMH's iCARE behaviors
          Seek to understand others
          Value opinions and learn from others
          Share your knowledge and expertise
          Keep customers informed

Excellence
We will strive to provide exceptional care through excellence in professional behavior, teamwork, and attitude
         Make serving others your #1 priority
         Always strive to give 100%
         Actively support the organizational mission and demonstrate our    
                       values
         Improve quality and safety
         Cooperate with others
         Seek out ways to help others
         Make each other look good
         Provide a nurturing environment
         Choose the right attitude.  How you think about customers is how you
                       will treat them
         Show appreciation