Frequently Asked Questions
Q. How do I use the mooring and dock for visits to LincolnHealth – St. Andrews Campus and Family Care Center?
A. Our mooring is available for hospital visits up to seven days and is capable of handling boat lengths of up to 45 feet. It is located about 100 yards southeast of the stone pier in the hospital flagpole area and has a blue Styrofoam float labeled "Hospital." You will need to use your own tender.
Our dock is located in Mill Cove. At low tide the water is about 12 feet deep. The east side of the hospital dock is reserved for emergencies only. The Harbor Master can be reached on VHF Channel 16 or by calling 911. The Coast Guard can be radioed at VHF Channel 16 or phoned at 633-2644 for assistance.
The west side of the dock is available for hospital and care center visits; visitors and patients may remain docked for up to 24 hours. The dock is operated on a first-come, first-serve basis and is frequently busy. The mooring and dock are available at the boat owner's risk and can be reserved by calling Facilities Management at 633-2121.
Q. What is St. Andrews doing to insure quality of care?
A. Quality patient care is one of St. Andrews' primary goals. Our mission is to provide excellent care throughout life with respect, dignity and compassion. St. Andrews dedicates considerable resources to measuring and improving quality. Quality of care or "Performance Improvement," is tracked by a Board of Trustees committee that meets monthly. Every department and division has a quality measurement and improvement plan, tracked quarterly and revised annually as needed. St. Andrews also participates in local, state and national quality initiatives. We utilize information from these initiatives to evaluate and compare our performance to that of similar facilities. When a patient care or system issue is identified involving more than one department, we organize a team of staff members and management to examine the issue and develop a plan of action. Performance Improvement Teams are constantly working to improve services. Currently, we have teams focusing on patient safety, employee retention and recruitment, long-term care and occupational health.
In 2000, our efforts were recognized with the Margaret Chase Smith Maine State Quality Award.
Q. Do I need to make an appointment for an EKG?
A. EKGs are done on a walk-in basis, Monday through Friday 8 a.m. to 4 p.m., excluding holidays. No appointment is needed.
Q. When is the laboratory open?
A. Lab hours are Monday through Thursday 7:30 a.m. to 5 p.m., Friday 7 a.m. to 5 p.m. and Saturday by appointment only, 9 a.m. to noon. Upon arrival, please remember to stop at Outpatient Registration. Outpatient Service is closed on all major holidays except Veteran's Day. Although appointments are not necessary other than on Saturdays, having an appointment will help expedite registration.
Q. What is occupational health?
A. Occupational health is a service for employers and employees including injury management, ergonomic evaluations, job site analysis, respiratory fitness exams, rehabilitation therapy, drug and alcohol testing, physicals, hearing tests and employee wellness programs.
Q. Where is St. Andrews located?
- Follow Maine Turnpike from Portsmouth, NH to Portland, ME
- Take Exit 44 to Rt. 295
- Take Exit 28 to Rt. 1 Bath/Brunswick
- Follow Rt. 1 from Brunswick, through Bath and Wiscasset
- After Wiscasset Bridge, watch for Boothbay Region signs indicating Rt. 27 South to the right
- Follow to Boothbay Center
- Follow blue "H" signs to LincolnHealth – St. Andrews Campus
Q. Is the Emergency Department available all of the time?
A. The Emergency Department is open 24 hours a day, 365 days a year. An emergency physician or physician assistant (P.A.) is stationed in the hospital at all times. Nurses are also stationed 24 hours a day.
Q. In what order are patients seen in the Emergency Department?
A. Patients are seen and treated according to the severity of their illness or injury. St. Andrews Emergency Department staff strives to care for patients in a timely fashion. However, all patients must understand that life-threatening emergencies do arise and that these emergencies will be given priority.
Q. Where do I get a copy of my X-ray report to take to another healthcare provider within LincolnHealth – St. Andrews Campus?
A. From the Medical Records department.
Q. How do I get copies of my x-rays to take to another facility?
A. Call the Diagnostic Imaging Department ahead of time so that your films may be pulled or copied. You must sign a release form when picking up the copies.
Q. What is the Family Care Center at St. Andrews?
A. The Family Care Center offers quality medical care in a warm and professional atmosphere. The medical providers and staff of the Family Care Center handle routine examinations, diagnostic testing, illnesses, injuries and minor surgical procedures. In addition to family practitioners, the staff includes a number of specialty healthcare providers.
Q. What are the Family Care Center hours of operation?
A. The Family Care Center is open from 8 a.m. to 5 p.m. Monday through Friday.