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MMC Family Medicine Center
~ Frequently Asked Questions ~

** Click for handout on 
Things to know about ... 

... The Family Medicine Center

Q1:   What is Open Access or Same-Day Appointments?

Q2:   What is Choicecare?

Q3:   Where are requests for Medical Records processed? 

Q4:   Why do I have to sign a release for everything?

Q5:   What is a resident?

Q6:   What is a Fellow?

Q7:   Will I always get to see my doctor/PCP?

Q8:   What happens if I miss an appointment?

Q9:   Email: What address do I use to email my doctor?

Q10:  What if I am late for my appointment?

Q11:  Where can I find more information on health topics?

Q12:  What services do you offer your patients?

Q13:  What is the Role of the Medical Student?



A1: OPEN ACCESS (also known as OA) are appointments that are reserved for each provider to allow same day access for all patients.  
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A2:  Choice Care is designed to meet the needs of ill or injured patients.  Evening hours: Monday through Thursday and Saturday 10a-2p are available, located at our Portland office on 272 Congress Street.  
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A3: RELEASES ARE PROCESSED THROUGH MAINE MEDICAL CENTER:  All of our requests for medical records are processed through MMC Health Information Services, with the exception of patients wanting to come into the office to pick up a "single document record" (immunization; office visit, etc). Again, if you choose to come in to the office or are already in the office, a release of information will still need to be signed.  
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A4: Patients need to sign a "records release" of information EACH TIME they want a copy of their records.   A "communication" release (for family members, guardians, parents, etc..) can be signed annually.  If you/your child is turning 18 years old soon, a 'communication release' should be signed to enable us to talk with the parent regarding the patient's health. 

How patient information is maintained, used or disclosed, requires careful attention to the privacy you would expect and as specified by The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule.  Most of us believe that our medical and other health information is private and should be protected, and we want to know who has this information. The Privacy Rule, a Federal law, gives you rights over your health information and sets rules and limits on who can look at and receive your health information.  The Office for Civil Rights enforces the HIPAA Privacy Rule.  
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A5:  Residents are medical doctors who have completed four years of medical school and who have chosen to pursue additional specialty training. Having recently graduated from school, residents are very knowledgeable of the latest medical technologies and theories.  
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A6:  A FELLOW has completed their residency and is currently doing an extended training with one of our specialties; ie; Integrative Medicine, Sports Medicine, or Geriatrics. 
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A7:  We will always try to schedule you with your PCP (Primary Care Physician).  In the event they are not available, you will be offered an appointment with another Family Medicine provider.  (Back to Top)

A8:  We have a "No-Show" policy. 
*First Appointments/New Patients: Two no-shows require that you are discharged from the practice. 
*Established patients:  Three no-shows will require that you are discharged from the practice. 
** Please call at least 24 hours in advance if you need to reschedule an appointment. 
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A9:  Each physician works with a a team of staff and other physicians and each team has a name.  If you need to email your doctor, please use the Team email (which can be found on the Physician's page).
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A10:  If you are 14 minutes late or more, the receptionist will check with the physician's team to determine if it is possible for the physician to still see you.  If not, you will normally be scheduled for another appointment for another day.
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A11  You can find more or ask for more information on Health Topics through The Learning Recource Center (locations in Scarborough, Portland, Falmouth, and Norway).
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A12  You can find a list of our services we currently offer our patients on our Forms & Information page of this site. 
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A13  You can find more information on the Students' role with these attachments ... The Role of the Medical Student  and Medical Student Commonly Asked Questions.  
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Health Information

Learn about the classes offered at the Learning Resource Center


272 Congress Street | Portland, Maine | 04101 | (207) 874-2466
5 Bucknam Road | Falmouth, Maine | 04105 | (207) 781-1500
Toll free: 1-800-265-7703