Ask a Health Educator

Billing Process

  • Our Patient Statement
  • If you have no health insurance, your first statement will say that we are billing you for services provided. If you cannot pay your bill, look for information on your statement about the programs available to help you  pay your hospital bills . View a sample of your consolidated statement (.pdf). 
  • If you have health insurance, MaineHealth will bill your health insurance for the services provided to you.
  • When all insurances have paid their portion of the claim, you will receive a consolidated statement from MaineHealth identifying insurance payments and any balance due from you. View a sample of this patient consolidated statement (.pdf). Insurances may have different levels of benefits and coverage based on services being rendered and place/type of service.
  • Your insurance company may send you a request for some additional information, such as a Coordination of Benefits questionnaire. If you do not provide your insurance company with this additional information, you may be billed for the entire balance of the claim.
  • You may also receive bills from other healthcare providers. For example, a provider that is not part of the MaineHealth system, the anesthesiologist or radiologist who interprets your x-rays. If you have questions about these bills, please contact the provider who rendered these services.
  • If you need to correct your insurance information or have any questions about our billing process, please contact the MaineHealth Patient Financial Services department, Monday – Thursday, 8:00 a.m. – 6:00 p.m. and Friday, 8:00 a.m. – 5:00 p.m. at (207) 887-5100 or toll free at (866) 804-2499. You can also fill out our contact us form.



MaineHealth Patient Financial Services | Suite 301C US Route 1 | Scarborough, Maine 04074 | (207) 396-8666 or toll free (866) 804-2499